Cuenca hotel rooms a the Independent

"This is my second time staying here, but I'm sad to say that the rooms I got this time were a little dated and smelled like mold (both of them). I booked two rooms, and the other room had a working aircon, but unable to turn off or adjust settings. I even bought new batteries for the remote. SMCO representative was nice and helpful, but I felt weird leaving the room keys in a locker with NO LOCK. what if someone stole the keys and cleared out the room? Will I be responsible for that?...

"The staff were very accommodating. "

"not that fancy but just enough to enjoy the hot spring"

"Staff were helpful and friendly. The view from this hotel is amazing (if there is no fog)."

"Excellent place to stay"

"The stairs - it's too high."

"Excellent weekend stay. They could do with a few more carts, long waits for transport and food delivery - but otherwise a fantastic stay. The spa packages were amazing. "

"The staff is very friendly and helpful The place clean very convenient short walk to the shops and restaurants "