Cua Can Vacation Rentals

"The 3BR Villa was nice and spacious but had maintenance issues. The flooring was uneven and creaky, and when we checked in late afternoon/early evening the air conditioning in the master bedroom and main living room were not functional. After maintenance worked on it for an hour the bedroom AC was working but not at full capacity, and the living room AC couldn't be fixed. The bedroom temperature wasn't comfortable until after 11PM. This caused a fair bit of inconvenience and discomfort, we had young children who had trouble sleeping due to the heat. The living room AC wasn't able to be fixed during our stay. Management was responsive, apologetic, and helpful but at the end of the day wasn't able to offer us an agreeable solution to compensate for not providing a villa in full working condition. They offered to change to an equivalent villa after 2 nights, we declined as it meant packing and unpacking for 9 people. After a lot of back and forth the best they could do for us was various resort credits and services with a total face value of about $150CAD. This was a pretty small amount compared to the rate of the villa. Other than that the property was quite pleasant."

"the room and other facilities are great! however, the procedure of checkin and checkout seems to be improved. all the time we saw the people queued up there. And, breakfast time we had to wait for more than 20 mins. so uneasy to many of us."

"Service is great, staffs are friendly, room is clean ."

"We had a wonderful stay at this hotel. Staff was incredibly friendly, attentive, and went out of his way to make sure everything was perfect for us. The amenities were amazing, there were so many options and services. Buffet was amazing. View was amazing."

"Spa was very good, staff very friendly. Amazing hotel "

"Front desk staff were exhausted at times due to some of the counterproductive hotel policies which means everyone has to check in twice as they are not allowed to check anyone in before 3pm. They were apologetic and polite but many other customers seemed frustrated and it also meant There was always a constant queue and they didn’t seem to have many breaks as it was always the same front desk staff during our stay. Pros: they offer a 10% discount on your vin tickets. The bar staff are wonderful, friendly and make a great cocktail! We really recommend and enjoyed our conversations. (The food wasn’t great. Night caps only!) Cons: I suggest you use your check in day to arrive early and buy your vinwonders or safari ticket on day of arrival as on day of departure (even if it’s early in the morning) they won’t provide you with the 10% discount they offer which we had purchased before. We didn’t want to do the two parks in the same day (the safari isn’t feasible for most people unless you buy fast passes) and it closes at 4pm. They really have to be done on two separate days. The breakfast buffet was very hectic and unenjoyable. A lot of people pushing to get food an tea (there is usually a second buffet in the back of the area) and suggest you go for that one unless it’s close to the end of the buffet time. They are missing hot tea refills and milk so that is difficult if you need your morning caffeine. I wouldn’t book more than two days at this resort. "

"The room was beautiful and spacious and lovely outlook. If you want a peaceful place to stay 20-30 min taxi ride from main areas, the accomodation is good, but there is literally nothing around so you are kind of stuck there or hire a scooter or driver. We originally booked for 7 nights but left after 5 nights as just too quiet, the owner refunded some of the cost which was very nice as non- refundable and we chose to move. The improvements we would suggest would be to keep the cats and dogs away from the main eating area. Dogs kind of lazed about and did not bother people, but the cats and kittens meow constantly when you are eating and some guests feed them encouraging. I am not a cat fan and having them constantly around my ankles was not pleasant. The other improvement is to serve cocktails in the pool from lunch through to diner. The staff are there as restaurant open from about 11am through to end of dinner, but several times when we asked for a drink we were told no cocktails until dinner! "

"Great hotel with the most incredible staff"

"Good food variety. Kids friendly. Great location , close to theme park and zoo and other activities. "