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"It has a little old grandeur, gorgeous reception, grand staircases and chandeliers. Staff are generally generous and gracious , the rooms are spacious and comfy . Some may think it needs updating , but I thought it was charming!!! "

"Only failing was the understaffed restaurant service"

"Pool area although small is so cleverly done. fantastic. Room is decent, Chinese fella who checked me in was friendly just talk a bit slower pal. Will return "

"Great location "

"The Reception staff were very welcoming on arrival. They were happy to look after our bags while we waited for our room to be ready (as we had turned up early) We had a wonder around cardiff and then we received a message to let us know the room was ready for us. It was a very lovely corner room, very clean, tidy and comfortable! We very much enjoyed our stay! Would recommend and would definitely come back.x"

"Entire break was excellent. Let down by queuing for breakfast at Steak on Six as they looked under staffed. Made all meal bookings at reception when checking in but first nights meal at Pad was not in their system. They were full so squeezed us into a table but not what you would expect. Apart from these minor issues the overall stay was excellent and staff are tremendous "

"All good"

"The Francis was being renovated but this did not affect us and we had a wonderful stay. The staff were really friendly and helpful. "

"Great location to enjoy the bay and city center. Close to train station. Spacious, comfortable room with nice linens. "