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Crowne Plaza Chester, an IHG Hotel

4.0 star property
Eco-certified hotel with a full-service spa and a health club

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Chester, an IHG Hotel

Designer store
Indoor pool, open 7:30 AM to 8:00 PM, sun loungers
Exterior
Egyptian cotton sheets, premium bedding, minibar, in-room safe
View from property

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Parking available
    Parking available
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
The price is P5,416
P6,499 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Sofa bed
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Premium Room, 1 King Bed, View (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, View (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton linens
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton linens
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Sofa bed
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Room, 1 Queen Bed, View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Premium bedding
  • 19.8 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Mill Hotel & Spa
Pool
Breakfast included
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8.8 out of 10, Excellent, (1686)
The price is P5,593
P6,711 total
includes taxes & fees
Nov 24 - Nov 25
The Mill Hotel & Spa
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About the neighborhood

Map
Trinity Street, Chester, England, CH1 2BD

What's nearby

  • Chester Cathedral - 5 min walk - 0.4 km
  • Chester City Walls - 5 min walk - 0.5 km
  • Chester Racecourse - 6 min walk - 0.6 km
  • River Dee - 15 min walk - 1.3 km
  • Chester Zoo - 6 min drive - 4.8 km

Getting around

  • Chester Station - 16 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes Chester - ‬3 min walk
  • ‪Watergates Wine Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk
  • ‪Custom House Inn - ‬2 min walk
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester, an IHG Hotel

Upscale eco-certified hotel near Chester Cathedral
Located close to Chester Racecourse and Grosvenor Museum, Crowne Plaza Chester, an IHG Hotel provides dry cleaning/laundry services, a bar, and a health club. Indulge in a massage, a body treatment, and a manicure/pedicure at the onsite spa. The on-site British cuisine restaurant, Stables Bar & Grill, offers breakfast, lunch, dinner, and kids' meals. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • English breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, multilingual staff, and luggage storage
  • A porter/bellhop, a banquet hall, and an elevator
  • Guest reviews say great things the breakfast, central location, and helpful staff
Room features
All 160 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • 32-inch flat-screen TVs with digital channels
  • Free infant beds, free tea bags/instant coffee, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,269 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester, An Ihg
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester, an IHG Hotel Hotel
Crowne Plaza Chester, an IHG Hotel Chester
Crowne Plaza Chester, an IHG Hotel Hotel Chester

Frequently asked questions

Does Crowne Plaza Chester, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:30 AM–8:00 PM.

How much does it cost to stay at Crowne Plaza Chester, an IHG Hotel?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester, an IHG Hotel on Nov 24, 2024 start from P 5,415.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Chester, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Chester, an IHG Hotel?

Self parking is available for GBP 17 per day. Limited spots are available.

What time is check-in at Crowne Plaza Chester, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Chester, an IHG Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Chester, an IHG Hotel located?

Located in the heart of Chester, this spa hotel is within a 10-minute walk of Chester Cathedral, Chester Racecourse, and Grosvenor Museum. Roman Amphitheatre and River Dee are also within 1 mi (2 km). Chester Station is 16 minutes by foot.

Crowne Plaza Chester, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Miss Kathryn

Liked: Cleanliness
Great location, but rooms are outdated. I also booked a double but given a twin room
Stayed 2 nights in Sep 2024

10/10 Excellent

Marilyn, Succasunna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel in the heart of Chester.
Stayed 1 night in Nov 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and everything you need including gym and spa facilities. Good breakfast choice.
Stayed 1 night in Oct 2024

10/10 Excellent

Muhammad Hassan, Fartown

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location. Not too busy. Rooms were nice and warm. Linen could be better as there were iron marks and other black marks present. Staff was incredibly polite and nothing was too much. Breakfast was really nice and fresh. Only dienside was that you had to wait a while for the hot food to be topped up.
Stayed 1 night in Oct 2024

4/10 Poor

Steffen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good things: very close to Chester Town Centre and if you are lucky and you arrive early there is parking at ground level. Rooms OK size with good sized TV and fridge. Free bottles of water and very quick replacement of any missing items like hot chocolate powder. Plenty of items like tea bags / coffee. Very welcoming reception staff. There is a pool and a gym. Not so great: main entrance of the hotel is in a grim dark passage surrounded by car parks. There is a large breakfast buffet but taste was a bit boring and the little baguette piece I had was dry and tasteless. Had better and fresher baguette just going to M&S. Some items probably were simply to long under the heat lamp to keep warm as they were hard like the fried egg we had Main problem are the pool rules. Children not allowed to use any gym equipment. Not allowed to use the sauna, steam room, jacuzzi. We arrived Wednesday morning at 8:30 and were told Children are not allowed to swim before 9 am. Bizarre rule. My 10 year old daughter is in a swimming club doing competitions. Why is she not allowed to swim before 9 am ? We returned 9 am and were then told by a pensioner what water gymnastics start at 9:15 and it would be impossible to swim at the same time. So we had 15 minutes in the water and then left. I had chosen the hotel in Chester on purpose so we can look at Chester zoo and go swimming. Would not book this hotel again.
Stayed 3 nights in Oct 2024

8/10 Good

Joanne

Liked: Staff & service
The best part of this property are the employees that make it run. I’d like to give a shout out to the kitchen staff. Especially Maria the cook, and William and Tayanne. They went above and beyond to make my stay comfortable and they made us feel welcomed to the Chester community.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cupboard door furniture was in poor repair - the handle just falls of as it is not securely fixed to the door. Like all hotels there are not enough hangers in the closet. I know I could ask for more, but I should not have to do this. Otherwise, I'm totally happy with the facilities and condition.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa, Rossendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and convenient hotel with good food & service.
Stayed 1 night in Jun 2024

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to theatre
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated within easy walking distance of city centre shops, the cathedral and Chester racecourse. All the hotel staff were very welcoming, helpful and friendly. The bedroom had everything required including coffee and tea making facilities. The restaurant offered a good breakfast and a good selection of meals for dinner. We also enjoyed a bit of time in the swimming pool. Excellent.
Stayed 5 nights in Sep 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and spacious. The staff were amiable and the breakfast was very good. Very pleasant, calm atmosphere throughout the hotel. The only negative was there was some road noise, but this was due to the fabric and design of the building.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lovely friendly staff, beautiful hotel, great spa facilities. We had an amazing time and would like to revisit. Thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Helen

Stayed 2 nights in Aug 2024

10/10 Excellent

Liberata, Plantation

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.
Stayed 2 nights in Aug 2024

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, great hotel and staff.
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
Room its self was nice however noise levels were not great and we’d been given a connecting door (door to next room from our room which was of course locked) However it didn’t keep the noise out. So felt like we were in the same room as the couple next door when they were having a conversation and got woken up at 1am
Stayed 1 night in Aug 2024

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected from a 4 star hotel!
Check in was good and parking was easy with access straight in to hotel. Car park for hotel is private so feels quite secure. The room was unfortunately very disappointing. It really needs an update as very old fashioned. They have tried to keep up with modernisation by installing a large lcd tv which unfortunately was only partially visible from the bed. The biggest disappointments were the cleanliness and the lack of soundproofing. We had some items to put in the fridge and were surprised to open the door to find the rear of fridge with numerous black mould spots. This was also the case on the tiles in the shower (actually a bath you stand in with a shower in it). The basin surround had black mould below the rim behind the tap and one of the hand towels supplied was stained and torn. We had three nights in this hotel and slept badly for two as you could literally hear everything from the surrounding rooms. And I mean everything! I stay in approximately 100 hotels per year, including other Crowne Plazas and this hotel was not what I expected from the brand. Most certainly not 4 star where the room is concerned compared to other hotels. On a positive note to finish all of the staff that we came in to contact with were excellent, very polite and friendly.
Dirty fridge
Black spots on tiles
Torn and stained hand towel
Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not a fan of purely air conditioned rooms. Having said that, i didn't say anything until I left and was informed that there are rooms in the hotel with opening windows.
Stayed 4 nights in Aug 2024

10/10 Excellent

Doreen

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & service
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Hotel was very nice staff were lovely and breakfast was very good with ample choices.
Stayed 1 night in Aug 2024

2/10 Terrible

Paul

Stayed 2 nights in Aug 2024