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Hotel Monterrey

4.0 star property

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Photo gallery for Hotel Monterrey

Breakfast, lunch, dinner served; local cuisine
Outdoor pool, open 8 AM to 8 PM, pool umbrellas, sun loungers
Reception
Interior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Hair dryer
Cable channels
Iron/ironing board
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Standard With View

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
Carrera 8B, 25-103, Cartagena, Bolivar, 130001

What's nearby

  • Cartagena de Indias Convention Center - 2 min walk - 0.2 km
  • Clock Tower - 3 min walk - 0.3 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • San Felipe de Barajas Castle - 13 min walk - 1.1 km
  • Bocagrande Beach - 2 min drive - 1.8 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪Stefano's Bistro - ‬3 min walk
  • ‪Sierpe - ‬5 min walk
  • ‪La Casa de Socorro - ‬3 min walk
  • ‪Pascal - ‬1 min walk
  • ‪Marea by Rausch - ‬3 min walk

About this property

Hotel Monterrey

Upscale hotel near Cartagena de Indias Convention Center
Located close to Clock Tower, Hotel Monterrey provides free English breakfast, a poolside bar, and a rooftop terrace. The on-site local cuisine restaurant, BRASSERIE MONTAIGNE, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • A porter/bellhop, coffee/tea in the lobby, and a banquet hall
  • Smoke-free premises, concierge services, and laundry services
  • A 24-hour front desk, free newspapers, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Monterrey boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Refrigerators, daily housekeeping, and electrical adapters/chargers

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • BRASSERIE MONTAIGNE

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between April 22 and May 31.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Monterrey
Hotel Monterrey Cartagena
Monterrey Cartagena
Monterrey Hotel Cartagena
Hotel Monterrey Hotel
Hotel Monterrey Cartagena
Hotel Monterrey Hotel Cartagena

Frequently asked questions

Does Hotel Monterrey have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

Is Hotel Monterrey pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Monterrey?

Hotel Monterrey doesn't offer parking.

What time is check-in at Hotel Monterrey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Monterrey?

Check-out is at 1 PM.

Where is Hotel Monterrey located?

Located in Cartagena Walled City, this hotel is steps from Centenary Park and Cartagena de Indias Convention Center. Clock Tower and Bocagrande Beach are also within 1 mi (2 km).

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Hotel Monterrey Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 244 reviews
Rating 8 - Good. 92 out of 244 reviews
Rating 6 - Okay. 24 out of 244 reviews
Rating 4 - Poor. 8 out of 244 reviews
Rating 2 - Terrible. 3 out of 244 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Good place to stay
Stayed 3 nights in Jan 2025

10/10

Professional staff and warm atmosphere!
Stayed 5 nights in Dec 2024

10/10

Great hotel , great location , tasty breakfast and most importantly a very courteous and helpful staff
Stayed 4 nights in Feb 2024

10/10

The hotel is nicely located and the STAFF is amazing.
Stayed 5 nights in Jan 2023

10/10

Historic building, friendly service, and great location!
Stayed 1 night in Feb 2023

10/10

The staff was super friendly and respectful. I had a problem with my excursion, which the staff assisted me with. I still missed my excursion but that was my fault. The neighborhood was full of restaurants, bars, nightclubs and a friendly atmosphere. An unforgettable experience.
Stayed 3 nights in Nov 2024

10/10

Good hotel, well located. Would come back.
Stayed 1 night in Jan 2023

10/10

Staff were very helpful and friendly. Just outside city wall and surrounding streets were lively with shops and cafes
Stayed 3 nights in Nov 2023

10/10

Rooms are very spacious and the building it’s super unique
Stayed 1 night in Apr 2023

10/10

It was a beautiful hote. Staff were amazing. Perfect location. I would definetily recommend this hotel and i would return there.
Stayed 7 nights in Apr 2023

10/10

Excellent location - walking distance to all attractions, restaurants and stores. We had a room facing the restaurant so it’s nice and quiet. The facilities are very basic but adequate for a short stay.
Stayed 2 nights in Aug 2022

10/10

Nice hotel in the heart of the city within walking distance of pretty much everything. Only complaint would be the construction going on outside, but aside from that everything was great !
Stayed 3 nights in Aug 2023

8/10

The room was out of date and generally below average (low water pressure, peeling paint, no ironing board). However, the staff was incredibly kind and attentive and the view was unbeatable.
Stayed 2 nights in Sep 2024

10/10

Such a great hotel for the price! It’s not fancy and could use renovation. However, my room was clean, all of the staff were friendly, the complimentary breakfast was good, and the location is great.
Stayed 2 nights in Mar 2023

10/10

Was a gray hotel
Stayed 3 nights in Jun 2023

6/10

This place was ok. It was close to everything, just wasn’t my cup of tea. The building could use some maintenance. My room was very small and the bed was uncomfortable.
Stayed 2 nights in Mar 2023

8/10

heavy construction around the area which is out of control of the property. but it is located right on the town center where there is major traffic including the party buses. so it is quite loud.

8/10

Location of superb, we got a nice room with a view/ however we were here on a Friday night and there was a bad playing on the roof well almost till 2am. They need to assign rooms smartly so we would be disturbed by the noise.
Stayed 1 night in Jul 2022

6/10

Pros: Location was great. It got loud at night with the party buses and events, but we didn't mind. Overall clean and good AC/fan in the rooms. Cons: Hotel is outdated. Great for if you're just looking for a place to sleep. Construction next door. Breakfast was mediocre. Pool did not look swimmable which was a huge disappointment. It had an odd colour dust (presumably from all the construction). **Side note: I was travelling with my husband and 1year old baby.
Stayed 3 nights in Feb 2024

6/10

This hotel is perfectly located, the staff is friendly and helpful. However there is a huge construction project happening all around the property. As well the pool was not open for the duration of our stay and we were not notified beforehand. I would call ahead to check if that was a selling point for your visit and make sure it will be available or if you can get a room where there is not a full blown construction site outside your window. Once the construction is completed this hotel will be the ultimate gem.
Stayed 7 nights in Mar 2023

8/10

My wife and I spent three days there and we loved it. It’s very romantic and makes you feel nostalgic. We really liked that it was across from the walled city so you had access to great shopping and restaurants. It’s also close in front of the clock tower which is where the island tour guides pick you up. Also close to the bay in case you wanted to take a yacht. The building is old so some of the exterior aesthetics need to be updated. However, inside is well taken care of. The only issue was that we were placed on the fourth floor and the elevator only goes up three floors. Not a deal breaker for us.

2/10

I don't fault the hotel for construction going on right outside the hotel, it needs to be done. What really set me off was when I tried to check in, after confirming TWICE before arriving, being told everything is OK, they tried to give me a room that was NOT what I reserved. They had the nerve to tell me, "well, that's what happens when you don't book directly with us." Not a good way to start my trip. After having to raise my voice and express my disgust with everyone watching, they gave me a room that was only a little better than what I was getting when I first arrived. It was NOT the room I booked and confirmed. The hotel smelled badly everywhere outside the room. Really treated poorly. I won't be back again.

8/10

Stayed 5 nights in Apr 2025

10/10

Stayed 2 nights in Mar 2025

10/10

Stayed 3 nights in Mar 2025