See all properties

Triumph Luxury Hotel

5.0 star property
Luxury hotel with 5 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Triumph Luxury Hotel

Lobby
Minibar, in-room safe, blackout drapes, iron/ironing board
Living area
5 restaurants, breakfast served
Balcony view
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Gym
The current price is P7,430
P9,581 total
includes taxes & fees
Jul 4 - Jul 5

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Egyptians and Residents Only - Grand Deluxe City Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Grand Deluxe City Room

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Egyptians and Residents Only - Pool cabana (with Direct Access)

View from room

Egyptians and Residents Only - Pool cabana (with Direct Access)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Egyptians and Residents Only - Grand Deluxe Pool View

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Grand Deluxe Pool View

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Grand Room, 1 King Bed, City View (Deluxe)

Minibar, in-room safe, blackout drapes, iron/ironing board

Grand Room, 1 King Bed, City View (Deluxe)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin Room, City View

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite

Highlights

Separate sitting area
Air conditioning
Heating
LED TV
Blackout drapes/curtains
Bidet
Heated bathroom floor
2 bathrooms
  • 230 sq m
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Twin Room (Pool Cabana with direct access)

View from room

Twin Room (Pool Cabana with direct access)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Egyptians and Residents Only - Deluxe Pool View Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Deluxe Pool View Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe City View Room, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe City View Room, King Bed

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Egyptians and Residents Only - Premium Room (Pool View) King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Premium Room (Pool View) King Bed

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Royal Suite

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 359 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Egyptians and Residents Only - Junior Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Junior Suite

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool View

Minibar, in-room safe, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room, Pool View (Deluxe)

Minibar, in-room safe, blackout drapes, iron/ironing board

Grand Twin Room, Pool View (Deluxe)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 54 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, Pool View (Deluxe)

Minibar, in-room safe, blackout drapes, iron/ironing board

Grand Room, 1 King Bed, Pool View (Deluxe)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room, City View (Deluxe)

Minibar, in-room safe, blackout drapes, iron/ironing board

Grand Twin Room, City View (Deluxe)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 54 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Ambassador Suite)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (Ambassador Suite)

Highlights

Separate sitting area
Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Pool Cabana with direct access)

View from room

Room, 1 King Bed (Pool Cabana with direct access)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Pool View (King bed)

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Pool View (King bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 33 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, Pool View

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin Room, Pool View

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Egyptians and Residents Only - Deluxe City Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Egyptians and Residents Only - Deluxe City Room

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Bidet
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 85 sq m
  • City view
  • Sleeps 4
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
New Cairo, New Cairo, Cairo Governorate

What's nearby

  • Downtown Katameya - 3 min drive - 2.7 km
  • Egypt International Exhibitions Center - 3 min drive - 3.1 km
  • Cairo Festival City Mall - 3 min drive - 3.5 km
  • Al Manara International Conferences Center - 4 min drive - 3.1 km
  • Citystars Heliopolis - 13 min drive - 12.9 km

Getting around

  • Moushir Tantawi Station - 4 min drive
  • Cairo Intl. Airport (CAI) - 22 min drive

Restaurants

  • ‪ستاربكس - ‬13 min walk
  • ‪ستاربكس - ‬10 min walk
  • ‪ستاربكس - ‬5 min drive
  • ‪ماكدونالدز - ‬8 min walk
  • ‪كايزو - ‬3 min drive

About this property

Triumph Luxury Hotel

Luxury hotel near Cairo Festival City Mall
Located close to Egypt International Exhibitions Center, Triumph Luxury Hotel provides a poolside bar, a terrace, and a coffee shop/cafe. Take some time to relax at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, brunch, lunch, and dinner. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A banquet hall, luggage storage, and tour/ticket assistance
  • A TV in the lobby, wedding services, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 249 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Heated floors, rainfall showers, and separate tubs/showers
  • 43-inch LED TVs with satellite channels
  • Electric kettles, heating, and daily housekeeping

Languages

Arabic, English

Similar properties

Exterior

Renaissance Cairo Mirage City Hotel

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
9.0 out of 10, Wonderful, 420 reviews
The price is P9,122
P11,764 total
includes taxes & fees
Jul 3 - Jul 4
Renaissance Cairo Mirage City Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 24 per day; includes in/out privileges)
  • Secured, covered valet parking on site (USD 24 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 19.50 for adults and USD 10 for children
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El-Khan
  • Oasis
  • Pavillion
  • Piccolino
  • Pool Bar

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 50 square feet of conference space

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk chair
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in an Egyptians and Residents room category must present proof of residency (Egyptian ID or residence permit) at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night
Cribs (infant beds) are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.5 for adults and USD 10 for children
  • Airport shuttle fee: USD 35 per room (one-way)
  • Covered self parking fee: USD 24 per day (in/out privileges)
  • Covered valet parking fee: USD 24 per day (in/out privileges)
  • Crib (infant bed) fee: USD 30.0 per night
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
The seasonal pool will be open from March to December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Guests under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

Property is also known as

Triumph Luxury Hotel New Cairo City
Triumph Luxury New Cairo City
Triumph Luxury Hotel New Cairo
Triumph Luxury New Cairo
Hotel Triumph Luxury Hotel New Cairo
New Cairo Triumph Luxury Hotel Hotel
Triumph Luxury
Hotel Triumph Luxury Hotel
Triumph Luxury Hotel Hotel
Triumph Luxury Hotel New Cairo
Triumph Luxury Hotel Hotel New Cairo

Frequently asked questions

Does Triumph Luxury Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

How much does it cost to stay at Triumph Luxury Hotel?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Triumph Luxury Hotel on Jun 25, 2025 start from P 7,489.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Triumph Luxury Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Triumph Luxury Hotel?

Self parking is available for USD 24 per day. Valet parking is available for USD 24 per day.

What time is check-in at Triumph Luxury Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Triumph Luxury Hotel?

Check-out is at noon.

Does Triumph Luxury Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per room applies.

Where is Triumph Luxury Hotel located?

Situated near the airport, this luxury hotel is 3 mi (4.9 km) from Cairo Festival City Mall and within 9 mi (15 km) of Egypt International Exhibitions Center and Citystars Heliopolis. Cairo International Convention Centre and Cairo International Stadium are also within 12 mi (20 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Triumph Luxury Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 113 reviews
Rating 8 - Good. 17 out of 113 reviews
Rating 6 - Okay. 6 out of 113 reviews
Rating 4 - Poor. 4 out of 113 reviews
Rating 2 - Terrible. 9 out of 113 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Really enjoyed my stay and enjoyed the personal touch by management.
Stayed 4 nights in Apr 2025

10/10

Excellent hotel
Stayed 3 nights in May 2024

10/10

This is a lovely hotel the rooms are spacious. The cleanest rooms and lobby. The pool is big and the gym was phenomenal.
Stayed 1 night in Oct 2024

10/10

Quite good to stay
Stayed 3 nights in Jun 2024

10/10

Nice hotel, clean rooms Friendly, professional and warm welcoming staff
Stayed 2 nights in Apr 2024

10/10

every thing was really good. we had a good experience in Triumph Luxury Hotel. they help the carry the luggage and be nice to us. coz we are on our honeymoon they upgrade our room and They also prepared a chocolate cake for us. All staff were so friendly. It was the happiest hotel we stayed in during our stay in Egypt. we will recommand this hotel to our friend.
Stayed 2 nights in Dec 2024

10/10

Excellent Location
Stayed 1 night in May 2023

10/10

An Unforgettable Experience at Triumph Luxury Hotel My recent stay at Triumph Luxury Hotel in New Cairo was truly unforgettable. From the moment I arrived, I was impressed by the hotel’s exceptional service and attention to detail. The staff were not only professional but also incredibly warm and welcoming, always going above and beyond to ensure my comfort. The amenities were luxurious, and every aspect of my stay reflected the hotel’s commitment to excellence. Whether it was the beautifully maintained facilities or the impeccable hospitality, Triumph Luxury Hotel exceeded my expectations. I highly recommend this hotel to anyone looking for a perfect blend of luxury and outstanding service. I can’t wait to return for another memorable experience!
Stayed 5 nights in Jan 2025

8/10

Very nice hotel. Great lobby. Friendly staff
Stayed 4 nights in Mar 2023

10/10

Beautiful hotel. Staff very friendly and helpful. Food at the restaurants is delicious. Thank you Amr....molokhia was fabulous.

10/10

Very good
Stayed 4 nights in Sep 2024

10/10

I travel extensively and this hotel is one of the best in the world. So gorgeous and with great service too. I want to commend Ibrahim and Maria at the front desk, the concierge Mohamed Saad, and Safwat and the crew at breakfast. The gym is the best that I have ever seen in a hotel.
Stayed 1 night in Jun 2024

10/10

The staff were great. I was checked in by Ahmed who was very hospitable. So thank you a million and I will definitely be staying at this hotel in future visits.
Stayed 1 night in Jan 2024

10/10

Nice staff clean
Stayed 3 nights in Dec 2023

10/10

We definitely enjoyed our stay at the Triumph luxury Hotel. The hotel was beautiful and comfortable. The staff was kind and always available. We also tried the hotel restaurants (Oriental and Piccolino) and the food was very good.

10/10

Amazing luxury friendly hotel New year decorations so elegant cheerful new year beginning,
Stayed 3 nights in Dec 2022

10/10

The rooms are clean, modern and comfortable. But what makes this hotel special is staff. Employees of all levels and departments are friendly and very helpful.
Stayed 1 night in May 2023

10/10

Beautiful
Stayed 12 nights in Aug 2023

10/10

Truly like staying in a palace. I would like to correct two negatives that were mistakingly listed about VIP service and upgrades. I received both and was overwhelmed with the facility
Stayed 4 nights in Sep 2023

8/10

We had a good stay at the Triumph and got excellent help from the chief of concierge Mr.Khalaf to help locate our forgotten phone in a taxi, he was very efficient and also extremely prompt with the help needed. It was VIP hotel but unfortunately we didn’t receive any amenities mentioned. Staff at the reception were a little preoccupied but overall stay was great!
Stayed 4 nights in Aug 2023

10/10

Hotel is amazing and staff are friendly. Rooms are capacious and very comfortable. The only concern I had is that hotel charged me additional 90 USD for three nights upon check in stating that paid price via hotels.com application is applicable only for locals and residents only. I was not convinced as I booked many times throughout application and never faced this conflict before. My overall experience is good but I was fed up concerning extra charge.
Stayed 3 nights in Nov 2023

10/10

Business center needs to be available all the time with room key. I was not able to print important emails due to lack of access. Staff was not sure what to do.

4/10

Not helpful at reception, dont want to help
Stayed 3 nights in Dec 2023

2/10

Expedia! Are you for real!? How on earth is this a VIP access hotel? This hotel sucks by all means. Did u really visit this hotel before your decision to make it a VIP access hotel? Worn-out pillows, cheap 2 star bathroom amenities. Shower was broken, dirty carpet, dirty bathroom floor, shower area is sticky, hair on bed sheets, room is worn out. Even the gym doesn’t offer water or towels! This hotel is ridiculous! I had to flee and stay at a nearby marriot branded hotel with the same price that offered a real 5 star experience with a club lounge access and breakfast at the same price!

2/10

The hotel looks five stars but the service is not. It took 2 phone calls to get room service to clean my room. Had an appointment with massage at 10:30 and when I arrived there they said we don’t have time as your appointment was 10. Asked for late check out at 3 and was confirmed that it was ok only to keep getting calls at 11:30 asking when I would leave and when I told them the name of the person they said we can only give you till 2. Went to the cafe and asked to be seated outside and waited for 20 minutes no one came so I left then the came running after me!
Stayed 2 nights in Oct 2022