2/10 Terrible
Rebecca
Traveled with family and small children, Traveled with partner, Traveled with family
Nov 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. This place was an utter nightmare, booked a same day stay on Expedia for a 2 room condo. While we were driving the 2 hours to this property my husband and myself were calling the hotel for the entire car ride over and over and for two hours the staff let the phone ring over and over or immediately placed us on hold and never returned. We were calling to inform the staff of our arrival time. When we finally made it to the hotel, 3 young kids exhausted parent, crying infant I was dumbfounded to see Zee and Janell dismiss the incoming calls and guests to both sit around and listen to an old man talk about shooting his rifle. 15 minutes later Zee decided to finally acknowledge that we were waiting to check in, I voiced my frustration in calling for 2 hours with ZERO response to which she responded "we are short staffed" mind you both her and "manager Janell" were just standing around knowingly ignoring guest. I gave her my reservation number, 10 minutes later zee tells us they are overbooked and can't accommodate us! ARE YOU KIDDING ME! They didn't think to notify us of this prior??? Save us a 4 hour trip for NOTHING! Then of top of it I had to call back to Expedia for a refund because they couldn't offer any kind of support/assistance at the property and Expedia had to take over and confirm with the property that they were in fact overbooked to issue a refund. Both wouldn't answer Expedia living us waiting longer, until we walked back in and yelled at them to answer
Rebecca
Stayed 2 nights in Nov 2024