8/10 Good
ilyace, alpharetta
Traveled with family
Jan 2, 2025
Liked: Cleanliness, staff & service, amenities
Overall, the hotel was decent, though a bit outdated, and there was no elevator. On our first day, we ran out of hot water, which was particularly inconvenient. We informed the reception, and they resolved it fairly quickly.
However, one issue I found disappointing was the lack of transparency in their menu. For instance, I do not eat pork, and during dinner at their gourmet restaurant, I ordered the beef menu with a gratin. Unfortunately, the gratin contained pork, which was not mentioned. This left me quite upset.
Another major inconvenience occurred a few days before the end of our stay when the air conditioning stopped working. I reported it to the reception at 8:30 a.m., and someone only came to fix it at 11:30 p.m. Worse, the staff member knocked so quietly before using their key card to enter the room that we didn’t hear them. Unfortunately, my wife and I were in a very private moment, and this intrusion was incredibly embarrassing and unacceptable.
While the hotel has its positives, these incidents significantly impacted our experience.
ilyace
Stayed 12 nights in Dec 2024
