Ban Mai Chalae Hotels

"Poor attention to detail and unhelpful staff for our special occasion"

"It’s an Ok hotel. Convenient shuttle for airport "

"There were hairs on the "

"My husband and I stayed here for a week after travel disruptions forced us to extend our trip in Phuket. We chose this hotel for its proximity to Patong Beach and nearby attractions. While the location is convenient, this was the least preferred of the four hotels we stayed at during our three-week trip in Thailand. Although marketed as a resort, it lacked many features we expected. There is no spa, and many common areas were frequently closed for private events. Most indoor common areas also lacked air conditioning, which made the heat uncomfortable during the day. The pool areas had very little shade, making it difficult to spend extended time outside. Our swim-up room had chairs instead of loungers, which wasn’t ideal for relaxing. Housekeeping was daily but often not thorough. We frequently had to request washcloths and toilet paper, and noticed issues like debris remaining on floors, hair left on the toilet seat, and an empty conditioner bottle left in the shower. Service was inconsistent, particularly at breakfast and dinner. Breakfast had a large selection but was expensive for Thailand. The airport “shuttle” was simply a taxi arranged at a higher price than Grab. Overall, the location is good, but for longer stays the hotel lacked the comfort, amenities, and service we expected from a resort"

"Excellent hotel with lots of fun activity for small kids. Perfect holiday destination for a family."

"I had a wonderful stay at this hotel! The staff were extremely friendly and helpful, making check-in quick and easy. The room was clean, spacious, and very comfortable, with all the amenities I needed. I especially enjoyed the hotel’s facilities – the pool and gym were well-maintained, and the dining options were delicious. The location was convenient, close to local attractions and shops. Overall, it was a relaxing and enjoyable experience, and I would definitely recommend this hotel to anyone visiting the area."

"We had an absolutely wonderful stay at The Nature Phuket, a true 5‑star experience. Check‑in was effortless and we were immediately taken to our room by buggy, which felt so welcoming after a long journey. Communication with the hotel before arrival was excellent; they arranged our airport pick‑up and surprised my husband with a birthday cake and room decorations, which made the stay extra special. The property has a lovely jungle vibe, peaceful and green yet still very close to Patong. It’s perfectly placed for anyone who wants to be near the action but away from the busiest areas; a short taxi or the hotel’s courtesy shuttle gets you there in no time. We booked a pool access room in the jungle wing, which was perfect for cooling off on hot days and just a short swim to the swim‑up bar. The waiter at the swim‑up bar was exceptional, professional, attentive, and a joy to chat with. Breakfast was a highlight each morning: a generous buffet with different options daily, plenty of indoor and outdoor seating, and never feeling overcrowded. Overall the service, atmosphere, and thoughtful touches made our stay unforgettable. Highly recommend The Nature Phuket, we’ll definitely be back. "

"Lovely stay. I wish I would have known about the deposit before coming to the resort. Beautiful property and lovely staff. I recommend staying "

"Hotel is the original Holiday inn in Phuket, rooms at a little tired but otherwise functional, however the bathroom had a funny smell the entire time, however the many issue is that all of the pictures etc., show a pool you do not have access to unless you purchase a premium room. This is not clearly specified! Within the small print it states that certain rooms have a number of pools but there is one poorly taken shot of the main pool with the remainder of the shots being of the pools available only to premium rooms. Also the in hotel shop sold us a faulty bag and then refused to refund. All in all, there are nicer hotels in Phuket for the money, I feel. "