2/10 Terrible
Leigh
Traveled with family
Nov 24, 2024
Disliked: Cleanliness, property conditions & facilities
Reservation says suite… 2 beds and a sofa bed…. Upon checking in I double checked that the room type is a suite with enough beds and sofa bed for 5 people to sleep. Upon entering room, only 2 full size beds! NO SOFA BED!!! To top it off, it is a handicap accessible room with NO TUB! Small children and only a wheel chair accessible shower! Front desk person was very nice, but said she couldn’t do anything about situation except give me blankets to make a pallet on the floor. I want a refund or at least a partial refund! Told I would have to speak with manager in the morning! Oh! Believe me! I will speak with manager!! Room is on first floor with parking lot right outside of the window!!! Noisy! Soccer team checked in and NOISE!!! Another room called and requested towels and wash cloths at 10pm! Said they dialed/pushed button on phone for front desk!!!! I unplugged the phone then! I should not have to pay for a suite and not have the room reserved. I am put in a handicapped accessible room, NOT a Suite! Very very disappointed in Holiday Inn I sure hope manager sees the problem in this! I don’t know if I will ever stay here again!!! This hotel is OLD and needs renovation to continue being a Holidsy Inn in my opinion! Not sure if floor was vacuumed… trash under bed and!
Leigh
Stayed 1 night in Nov 2024