4/10 Poor
Kimberly, Billings
Traveled with family
Jan 1, 2025
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check in was easy, staff was great. It was unusually crowded but the staff seemed to handle it with smiles and ease. Upon entering the room, I was shocked to find the room was super disgusting. We had been told earlier that we got the last room so we knew that would be our room no matter what. In terms of what was gross: Lots of other people’s hair everywhere (floors, tables, the bed and furniture and the desk and table), food crumbs on the floor and on chairs, piles of dirt in corners, the cups all stuck to the cabinet, the fridge was nasty with old food in all the cracks and sides of fridge, there was a lot of urine from a previous guest on one toilet that pooled at the bottom of the toilet, there were stains (we hope stains) on the pillow cases. The floors in the hallways were in pretty bad condition in terms of fibers being torn but did seem clean on our floor. I found the staff to be kind but on the way out I dropped off my key and the employee asked me how my stay went, I paused because I didn’t want to be unkind but it was the second dirtiest place I’d ever stayed so didn’t want to say it was great. What I said with a disappointed tone and disgusted face, was, “It was….ummm…okay.” The employee said, “great!” And that was that. My husband said, clearly a poor okay is good enough for them.
Kimberly
Stayed 3 nights in Dec 2024