Family friendly Hotels in Alcala, Guia de Isora

"Great place and staff "

"Great hotel, lovely staff, good choice of dining options, multiple pools and comfortable rooms. The only let down is that access to the spa is not included. "

"The apartment was very well equipped. There was only 1 air con unit in the apartment which was in the bedroom-that was the only down side I can think of. Beds were comfortable and the balcony was huge. The area was very quiet at night. We always got a good spot by the pool late morning/early afternoon. The staff were all great and very helpful. Pool was a good temperature and inflatables were allowed at certain times. I would stay here again. "

"Loved out stay lovely spot "

"Its a lovely place to stay. Very central for bars and restaurants. There are bars at both pools and the staff are very friendly. Rooms are clean and all staff are friendly."

"👍"

"I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end."