Hatton 4 Stars Hotels

"The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing. "

"Everything was good"

"1월말 방문. 모기 없음. 지금까지 사용한 객실중 가장 럭셔리함. 고전적인 가구들로 배치했으나 시설은 현대적. 숙박비는 비싼편이나 all inclusive로 다양한 식사와 간식을 수시로 제공함. 저녁은 코스요리 제공. 직원들 모두 친절함. 호텔 바로 뒤에 차밭이 있고, 근처 그레고리호수도 산책할만함. 사람들이 모두 친절."

"I had booked a room for a weekend for a family member to enjoy their birthday and he was blown away by the experience/guest experience. The space is beautiful and looks like paradise, the food is excellent, very clean space including the bathrooms and the highlight of it all was the friendly staff. They were extremely helpful and kind providing many things to do while visiting. Would definitely recommend for anyone passing by for a stay! "

"Do not book this hotel.they don't answer any calls.phone numbers are not waorking. we try to get inside on the booking day but no body was answering phones"

"Loved the quaint place, the staff & the food. The soap holder was full of rust & definitely not a plus point."

"We had the most amazing stay! The staff were so friendly and very welcoming. The staff go above and beyond to make sure their guest have the best experience possible. Highlights: Amazing food Incredible views Excellent service The waterfall which they offer is a really fun experience It was our honeymoon and my birthday and they make us feel so special and really looked after us. We couldn’t recommend this place enough! Perfect for a 2 night stay. "

"We had a lovely one night stay at Ferncliff, it was just lovely and I wouldn’t hesitate to recommend as a very well run ‘b&b’ type hotel but much more luxurious. Bernard in particular was fantastic, especially his cooking — we had both dinner and breakfast there. Very glad we chose this over the ‘grand hotel’ in the end. "

"Amazing service, friendly staff, food that was unexpectedly amazing. I will 💯 repeat stay every chance I get. "

"This property was beyond our expectations. From the moment we arrived, the staff was friendly and attentive and accommodating. The room, the lounge, and the restaurant were unbelievably comfortable and well decorated. The pool area is gorgeous and the tea plantations surrounding the property made for the most amazing backdrop. "

"Friendly and helpful staff. Authentic hill country experience . Close to centre of town. Good breakfast choice. Ask for extra blankets as it's cold at night."

"This is a villa converted to a hotel. The have only 4 rooms. The description is misleading. Too expensive. Does not worth it. It should not be rated more than 1 star! The view from the room (Delox twin) is totally obstructed. It smells terrible!"