Ratings based on 174 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Beautiful historic building with high ceilings. Spacious room with modern bathroom. Nice restaurant with excellent food.
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 10 Sep 2024 on Hotels
by A verified traveler
Great hotel to explore the city
Posted 13 Jul 2024 on HotelsGreat service comfortable bed and room.
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024 on Orbitz
Superb all around experience. Highly recommend.
by A verified traveler
Posted 17 May 2024 on Hotels
Great accommodations with exceptional customer service within a short walk of the train station and historic city of Zwolle.
by A verified traveler
Posted 8 May 2024 on Hotels
by A verified traveler
Posted 22 Apr 2024 on Travelocity
Unresponsive to complaints.
Fail to change/ replace towels, fail to "turn down sheets".
Fail to correct a water condition in bathroom.
Hallways dark/depressing
Comment from Hotel Management
23 Apr 2024 by Noelle, Hotel Management
Dear Edward ArmstrongThank you for sharing your feedback after your recent stay with us. We are sincerely sorry to hear that your experience did not meet your expectations.We would like to emphasize that the well-being of our guests is our highest priority. Upon your arrival, we noticed that you were not satisfied with your assigned room, which is why we immediately offered you an alternative room. Despite our efforts to make your stay as pleasant as possible, we understand that the solutions offered did not meet your needs.In addition, we are sorry to hear that the towels, bedding and the state of the bathroom were not resolved immediately. This is certainly not the standard we strive for.Our team worked hard to address your concerns and offered several options, including offering a room with more light. Unfortunately we were unable to meet your expectations, despite our efforts to resolve issues.If you would like further personal contact or have any questions/comments, please do not hesitate to contact us.Warm regards,NoelleDuty Manager Trainee
by A verified traveler
Posted 10 Oct 2023
Location and hotel is very good. Staff needs better training, indicated a service was included on checking in and voided it when checking out resulting in an unsuspected charge back ruining the overall stay.
