Ratings based on 161 Verified Reviews
3.8 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 8 Oct 2024
While the train station being right outside was super convenient for travel, it was quite loud if you opened the window for air. Additionally, the walls between the apartments were thin and we heard the neighbors playing music every night until 1am. Otherwise, the apartment was sufficient for our needs.
by A verified traveler
Posted 23 Sep 2024
Will go back again
by A verified traveler
Posted 21 Sep 2024
Clean and well equipped apartment
by A verified traveler
Posted 17 Sep 2024
Nice property in a safe area close to public transportation.
by A verified traveler
Posted 12 Sep 2024
The rooms are smaller than they appear in the photos.
Beaware no air conditioning or cross ventialiation - it was 35oc when we were there and only had a little fan cooling us down.
But other that that cant complain - good location (near tram lines and next to train station). A couple stops to downtown
by A verified traveler
Posted 11 Sep 2024
Rooms have no AC. My room was terribly hot although I had the window open. There were spiders in my room and staff is not very friendly. I asked for a refund due to this conditions and they refused to reason.
by A verified traveler
Posted 9 Sep 2024
AVOID THIS HOTEL.
The only staff are the cleaners who are there only to clean. No customer service. Zero.
No AC. HEATING IS ON even when it was 30C outside i slept 2 hours a night because of the heat. I was so tired i fell asleep on a bench at the national museum and once at dinner.
I emailed the company and 2 days later i received a generic email saying my concern is important to them. No action. No meaningful reaponse.
If you have any issue.... this hotel does not care. Fix it yourself.
This property has been neglected.Hallways dirty. Things in the room were broken.
Shower heads clogged. Drains clogged drawer handles broken.
It could have been nice but the neglect and indifferencr shows everywhere
by A verified traveler
Posted 1 Sep 2024
The property does not have any ventilation. The room was very hot. Was provided with only a small fan. In spite of several requests, another fan was not provided. Could not sleep for 2 nights that we stayed there. Most of the lights in the room does not work. The bedside shades do not have bulb. One light just fell off the wall on the first night.
It is very noisy 24hrs as the property is next to a highway.
There is no one to security in such a big property. No security. People are following and getting in and up the lift. Very dim light in the corridor.
by A verified traveler from Mckinney
Posted 30 Jul 2024
Very inconvenient to check in, area not safe
