Ratings based on 336 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Best spa hotel in Zurich!
Comment from Hotel Management
15 Nov 2024 by Markus Granelli, Hotel Management
Dear RainerThank you very much for your kind words! We are truly delighted to hear that you consider the Dolder Grand as the best spa hotel in Zurich. Our team is dedicated to creating an oasis of relaxation and rejuvenation for each guest, and it is wonderful to know that our efforts made such a positive impression on you.We hope to welcome you back soon for another tranquil and luxurious experience.Warm regardsMarkus GranelliGeneral Manager
by A verified traveler from Sewell
Posted 28 Oct 2024
Cleanliness and the staff were all courteous, friendly and eager to assist with questions that arose during our stay.
The dining was exceptional; however along with excellent quality and service, the finer dining was quite expensive. Especially the addition of wine pairing.
Comment from Hotel Management
1 Nov 2024 by Markus Granelli, Hotel Management
Dear EileenThank you very much for your thoughtful feedback and for highlighting the aspects of your stay that made a lasting impression. We are delighted to know that our team’s dedication to service and the cleanliness of our hotel contributed to a positive experience. It is wonderful to hear that you enjoyed our dining offerings, as we aim to provide an unforgettable culinary experience in each of our restaurants.We understand that our fine dining experiences, especially with wine pairings, can indeed come at a premium. Each selection is crafted with the highest quality ingredients and curated by our sommeliers to enhance the journey through the culinary artistry of our chefs. However, we value your input and will consider it as we continue to refine our offerings.We look forward to welcoming you back to the Dolder Grand and, in the meantime, send our very best wishes and warmest regards.Warm regardsMarkus GranelliGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Wow! Love this place.
Comment from Hotel Management
1 Nov 2024 by Markus Granelli, Hotel Management
Dear MargoThank you for your kind words! We are thrilled to hear how much you enjoyed your time with us. It is always a pleasure to know that our guests leave with fond memories.We look forward to welcoming you back to the Dolder Grand soon. Warm regardsMarkus GranelliGeneral Manager
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 17 Oct 2024
Great customer service I recommend it
Comment from Hotel Management
18 Oct 2024 by Markus Granelli, Hotel Management
Dear LuisThank you so much for your kind words! We are thrilled to hear that you enjoyed our customer service and highly appreciate your recommendation. It is always a pleasure to know when we have made a positive impact on our guests' experience.We look forward to welcoming you back again soon at the Dolder Grand.Kind regardsMarkus GranelliGeneral Manager
by A verified traveler from Grain Valley
Posted 16 Oct 2024
by A verified traveler
Posted 6 Oct 2024
The property is stunning, and the spa was beautiful, but cleanliness was a major issue. The towels were dirty, and the room was dusty. After four weeks in various Swiss hotels, this was the first time we encountered poor hygiene. Loris, who greeted us, was excellent, but despite asking four times, the room was never cleaned properly.
We even sent photos, but nothing improved. It became a joke with my wife—we’d return, record videos of the dust, and laugh. After endless apology gifts, we stopped asking. We agreed to stay if they refunded the first uncleaned night and cleaned properly, with a full refund if they failed. They didn’t fulfill their end of the deal and tried to offer a credit instead. The lack of cleaning, excuses (especially from Tim), and disregard for our anniversary made the experience unacceptable.
Service failures extended beyond cleaning. The concierge, Peter, failed to book a tour as promised, and they forgot to arrange a ride to dinner, making us late. After that, I arranged my own airport transfer when they quoted 230 CHF in a Sprinter Van for a ride that cost us 35 CHF with Uber Black.
The location is ideal for a quiet stay with views, but less convenient if you plan multiple trips into Zurich, as it’s a 15-minute shuttle ride each way.
Considering the price, cleanliness issues, poor concierge service, and lack of transparency, I cannot recommend this hotel, especially with other exceptional options in better locations available.
Comment from Hotel Management
10 Oct 2024 by Markus Granelli, Hotel Management
Dear PeterThank you for your recent visit to the Dolder Grand and for providing your feedback. We greatly appreciate your input, as it helps us continuously improve our services.We regret that despite our efforts, including multiple cleanings of your room, your stay did not meet your expectations. Our housekeeping team took your concerns very seriously, and we believe that every effort was made to address and resolve the situation.Regarding your comments on our concierge service, we have carefully reviewed your concerns and have already tried to contact you personally, as we were unable to identify an error on our side. We would appreciate it if you could respond to our message so that we can better understand what happened.It is important to note that, as a gesture of goodwill, we offered you compensation to demonstrate our commitment to resolving your issues. We regret that this was not reflected in your review and that our numerous efforts did not seem to meet your satisfaction. It seems that, despite trying our best, we have failed to live up to what you expected.Should you choose to stay with us again in the future, we hope to have the opportunity to meet your expectations and provide you with the experience you were seeking.Kind regardsMarkus GranelliGeneral Manager
by A verified traveler
Posted 3 Oct 2024
Beautiful and clean.
Comment from Hotel Management
4 Oct 2024 by Markus Granelli, Hotel Management
Dear EricThank you so much for your kind words! We are delighted to hear that you enjoyed the beauty and cleanliness of the Dolder Grand. It is always our priority to ensure a pristine and welcoming environment for all of our guests, and your appreciation means a lot to us.We hope to have the pleasure of welcoming you back for another wonderful stay soon!Kind regardsMarkus GranelliGeneral Manager
by A verified traveler
Posted 25 Sep 2024
Need to upgrade the bedrooms now. Getting very slightly tired. Saltz all-day dining was nice and the outdoor section. Property in public areas well-maintained. Housekeeping needs to ensure no one with a cold even with a mask enters guests rooms. Smoking should be banned on guests room balconies as it gets into guests rooms.
Comment from Hotel Management
30 Sep 2024 by Markus Granelli, Hotel Management
Dear SallyThank you for visiting us at the Dolder Grand and for taking the time to share your feedback with us. We truly appreciate your insights and are glad to hear that you enjoyed your experience at Saltz restaurant. We appreciate your comments regarding the bedrooms and would love to understand more about what specifically did not meet your expectations. Please feel free to reach out to us at feedback@dolderhotelag.com, as your insights are invaluable in helping us enhance our accommodations. We are also pleased to know that you found our public areas well-maintained. Our team works diligently to create a welcoming and pristine environment for all our guests, and your recognition of their efforts means a lot to us.Regarding your concerns about housekeeping, we take cleanliness and guest safety very seriously. Your observations will be addressed with our team to ensure that our high standards are consistently upheld. Nevertheless, we would like to emphasize that wearing masks is an additional measure to ensure guests safety and health. We understand your concerns about smoking on guest room balconies and appreciate your feedback. We are committed to continuously enhance guest comfort and your input will help guide us in this regard.We hope to welcome you back in the future for an even more enjoyable experience.Warm regardsMarkus GranelliGeneral Manager
by A verified traveler
Posted 25 Sep 2024
