Ratings based on 467 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Lovely boutique hotel with updated amenities. Rooms are small but adequate. 10 minute walk to tram station. No dining options nearby. Breakfast area small with good choices. Big umbrellas provided for guests, which we appreciated in the rain.
Comment from Hotel Management
22 Nov 2024 by Reception, Hotel Management
Dear Samina Thank you for your review.We are pleased that you have enjoyed your stay and hope to welcome you again in our hotel. Have a pleasant dayBest regardsHotel Swiss Night
by A verified traveler
Posted 25 Sep 2024
The receptionist, particularly a lady, was very friendly and helpful.
When I entered in, I found some hairs in the bathroom. Water went very slowly from sink, which was cleared once I complained this the next morning. The hot water adjuster didn't work and the water was either too hot or cold. I didn't complain this.
I stayed for three nights. Housekeeping was terrible. I don't think they did anything other putting the bedsheet and pillows right every day. They don't replace coffee/tea. They don't replace soap. They don't even clean used coffee cups. However, the receptionist is helpful to provide the replacements when request is made. I don't think they vacuum the carpet. However on the last day of my stay, all these were done rightly after I seriously complained the poor housekeeping to the receptionist.
The reception is open from morning to 10 pm.
Save for the above, the room was nice and pleasant. For the advice reasons, it was not a value for money deal, as rooms were available around the same price in the vicinity in standard hotels.
Comment from Hotel Management
25 Sep 2024 by Markus Weinberger, Hotel Management
Dear Mr. Arunachalam, thank you for your reservation and detailed review. I am sorry that your stay has not reached your expectations - we are very sorry and hope that you accept our apology. We will use your review to improve our service in the future. Have a pleasant day and a great trip. Best regards, Markus Weinberger (Assistant Manager)
by A verified traveler
Posted 23 Sep 2024
Room was good for three people. Good service on cleaning.
Comment from Hotel Management
23 Sep 2024 by Reception, Hotel Management
Dear Eugene, Thank you so much for your feedback. We are very happy to hear thet you liked our hotel. Thank you for your suggestions, we will consider them to improve our service. We hope to see you again soon as our guest. Best regards, Hotel Swiss Night
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Reception, Hotel Management
Dear Tom,Thank you so much for your great feedback. We are very happy to hear thet you liked our hotel and we hope to see you again soon as our guest. Best regards, Hotel Swiss Night
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Reception, Hotel Management
Dear SarahThank you very much for your comment. We are happy to read that you enjoyed your stay with us.We are looking forward to welcoming you again.Kindest regards, Your Hotel Swiss Night by Fassbind
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Swiss Night reception, Hotel Management
Dear Somaieh, Thank you for your comments about your stay. We apologize if you had any incoinviniences during your stay, we will try to improve our service, and hope to see you again soon as our guest. Best regards, Hotel Swiss Night
by A verified traveler
Posted 30 Aug 2024
Staff was correct but not very friendly.
Also, the price was very high so having water and milk in the rooms would have been nice. Also having milk allergy I asked for non-dairy milk but was not available
Otherwise comfortable stay.
Comment from Hotel Management
30 Aug 2024 by Hotel Swiss Night, Hotel Management
Dear Mrs. Carmen,Thank you for you comments about your stay. We will try to improce our service, and hope to see you again soon as our guest.Best regards
by A verified traveler
Posted 19 Aug 2024
The shower door in the room wouldn't close. The carpet smelled old and moldy, when brought to staff attention nothing was done. The state of hotel doesn't reflect a high price that we ended pay per day. The only that was good was the location and proximity to city center.
Comment from Hotel Management
19 Aug 2024 by Reception, Hotel Management
Dear Sriharsha, thank you for your reservation and review. We are indeed sorry if the stay hasn't reached your expectations. We will take your review into consideration to improve our service. Have a pleasant day. Best regards,
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Hotel Swiss Night, Hotel Management
Dear Mr. Mary,Thank you for staying with us in our hotel, and we hope too see you soon again as our guest.Best regards
by A verified traveler
Posted 7 Aug 2024
Great location. We arrived after midnight so had to use door bell to call staff and did the self checkout.
Comment from Hotel Management
7 Aug 2024 by Markus Weinberger (Assistant Manager), Hotel Management
Dear Kavit, thank you for your reservation and review. We are very thankful for your feedback and are pleased that you have enjoyed your stay in our hotel and hope that you have a pleasant trip. We are looking forward to welcoming you again in our hotel. Have a pleasant day. Best regards, Markus Weinberger (Assistant Manager)
