Ratings based on 189 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2022
A very nice hotel the girls at reception were very sweet and helpful!! The breakfast was excellent!! They also had free bike rentals a nice touch on an already nice hotel. I give the hotel an overall rating of 5 stars!!
Comment from Hotel Management
26 Oct 2022 by Claudia Terhuven General Manager, Hotel Management
Dear JeffreyThank you very much for your feedback. Our guest's happiness is our top priority and we appreciate feedbacks like yours showing that our guests recognize our passion for our work. We are looking forward to welcoming you again soon in Rapperswil or in one of the Sorell Hotels. Sincerely,Claudia TerhuvenGeneral Manager
by A verified traveler
Room with heated floors abs private balcony
Posted 3 Jan 2022 on HotelsRoom with heated floors and private balcony. This was a great place to spend New Year’s Eve.
Comment from Hotel Management
4 Jan 2022 by Claudia Terhuven, General Manager, Hotel Management
Dear Mark. Thank you very much for taking the time to review your positive experience. We are happy you liked your recent stay in our hotel and are very much looking forward to welcoming you again in Rapperswil or in one of the Sorell Hotels Switzerland.
Sincerely, Claudia Terhuven, General Manager
by A verified traveler
Posted 16 Aug 2021
Marvelous, amazing.
Comment from Hotel Management
16 Aug 2021 by Claudia Terhuven, General Manager, Hotel Management
Dear guest. Thank you very much for your feedback. Our guest's happiness is our top priority and we appreciate feedbacks like yours showing that our guests recognize our passion for our work. We are looking forward to welcoming you again soon in Rapperswil or in one of the Sorell Hotels. Sincerely, Claudia Terhuven, General Manager
by A verified traveler
Posted 16 Jul 2021 on Hotels
Comment from Hotel Management
16 Jul 2021 by Claudia Terhuven, General Manager, Hotel Management
Liebe Christina
Vielen Dank für Ihre ermutigende Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen.
Wir freuen uns sehr zu hören, dass Sie sich während Ihres Aufenthalts bei uns im Sorell Hotel Speer wie zu Hause gefühlt haben und dass Ihre Erfahrung in den Sorell Hotels lobenswert war. Dank unserer Mitarbeiter können wir unsere Gäste jeden Tag überraschen und begeistern - das ist unsere Leidenschaft.
Wir freuen uns, Sie bald wieder in den Sorell Hotels begrüssen zu dürfen.
Herzliche Grüsse, Claudia Terhuven, General Manager
by A verified traveler
Excellent service, but infra could improve
Posted 22 May 2021 on HotelsThe staff was fantastic, very helpful and nice.
Room is clean, bed is super comfortable and they have a variety of pillows for you to choose from. In the other hand, room feels a bit old and the shower is not great.
Breakfast was disappointing, few options available but once again, the staff service was great.
Parking is in a dedicated floor of a public parking, not bad but not great as it was raining and was a tiny bit inconvenient.
Overall, great hotel with few improvements, would definitely stay there again.
Comment from Hotel Management
22 May 2021 by Noëlle Tschan, Front Office Manager , Hotel Management
Dear Konrad
Thank you very much for your feedback. Our guest's happiness is our top priority and we appreciate feedbacks like yours showing that our guests recognize our passion for our work. We are looking forward to welcoming you again soon in Rapperswil or in one of the Sorell Hotels. Sincerely,
by A verified traveler
Nice place to rest.
Posted 26 Aug 2020 on HotelsWas surprised that the receptionist finished at 8pm, and that they called me a few days prior to my stay to see what time I intended to check-in. In general they staff were friendly, supportive and the stay was pleasant enough. I don't like rooms that require you to climb in/out of a bath to shower, this would be my only real disappointment with the facilities.
Comment from Hotel Management
27 Aug 2020 by Claudia Terhuven, Deputy General Manager, Hotel Management
Dear Matthew Thank you very much for taking the time to review your positive experience. We are happy you liked your recent stay in our hotel and are very much looking forward to welcoming you again in Rapperswil or in one of the Sorell Hotels Switzerland.
Sincerely, Claudia Terhuven, Deputy General Manager
by A verified traveler
Great central location
Posted 7 Mar 2020 on HotelsVery clean, modern, friendly staff, very convenient and centrally located.
Comment from Hotel Management
9 Mar 2020 by Claudia Terhuven Deputy General Manager, Hotel Management
Dear J Michael Thank you very much for taking the time to review your positive experience. We are happy you liked your recent stay in our hotel and are very much looking forward to welcoming you again in Rapperswil or in one of the Sorell Hotels Switzerland.
Sincerely, Claudia Terhuven, Deputy General Manager
by A verified traveler
Posted 19 Jan 2020
Comment from Hotel Management
20 Jan 2020 by Claudia Terhuven, Deputy General Manager, Hotel Management
Dear guest. Thank you very much for taking the time to review your positive experience. We are happy you liked your recent stay in our hotel and are very much looking forward to welcoming you again in Rapperswil or in one of the Sorell Hotels Switzerland. Sincerely, Claudia Terhuven, Deputy General Manager
by A verified traveler
Posted 4 Dec 2019 on Hotels
Comment from Hotel Management
7 Dec 2019 by M. Bucher, Hotel Management
Geschätzter Gast
Herzlichen Dank für Ihre ausgezeichnete Bewertung.
Eine tolle Motivation für unser Team.
Ihre Gastgeberin
Marianne Bucher
by A verified traveler
Posted 13 Nov 2019
The breakfast is great, good cheese selection and friendly staff.
Comment from Hotel Management
14 Nov 2019 by Claudia Terhuven, Deputy General Manager, Hotel Management
Dear guest. Thank you very much for your feedback. Our guest's happiness is our top priority and we appreciate feedbacks like yours showing that our guests recognize our passion for our work. We are looking forward to welcoming you again soon in Rapperswil or in one of the Sorell Hotels.
Sincerely, Claudia Terhuven, Deputy General Manager
