Ratings based on 608 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024 on Hotels
by A verified traveler
Posted 9 Jan 2024
by A verified traveler
Posted 16 Sep 2023 on Wotif
Not very clean, clogged sink, they didn’t service our room, terrible pillows. Lady at reception was nice but said she’d get maintenance to fix the clogged sink and didn’t, so not very effective. Breakfast was good.
by A verified traveler
Posted 16 Jul 2023
Comment from Hotel Management
28 Aug 2023 by Kind regards - your Sorell Hotel Rex Team, Hotel Management
Thank you for your great feedback
by A verified traveler
Posted 6 Jul 2023 on Hotels
Comment from Hotel Management
11 Jul 2023 by Ariane Oswald, Ihre digitale Gastgeberin, Hotel Management
Grüezi RaleneVielen Dank für Ihre ehrlichen Schilderungen. Ich bedauere sehr, dass wir Sie mit unserer Leistung nicht überzeugen konnten. Wir würden uns freuen, wenn wir Sie dennoch wieder in den Sorell Hotels begrüssen dürfen und Sie uns eine zweite Chance geben. Herzliche Grüsse
by A verified traveler
Posted 8 Jun 2023 on Wotif
Room was hot at night, fan supplied was too noisy to run
Comment from Hotel Management
11 Jul 2023 by your Sorell Hotel Rex Team, Hotel Management
Dear RussellIn principle, all our rooms have a cooling system. Unfortunately, the unusually high temperatures at this time of year put our facility to the test. Zurich is also subject to strict regulations on how far cooling is allowed. We can absolutely understand that this can sometimes not be considered sufficient for our guests. We are happy to assist on site with fans, coolant or a room change. We make every effort to ensure that our guests can have a pleasant stay even with these hot temperatures.
by A verified traveler
Posted 22 May 2023
The hotel was nice, but we got there after 6:00pm and the check in process was terrible. After I spent 30 minutes filling out a form on the computer, it failed. There was a phone next to the laptop with a HELPLINE, so someone did pick up and help me, but it was a pain after travelling all day. Other guests were telling me "good luck with that". The room was clean and the breakfast was okay and free with the room charge.
Comment from Hotel Management
30 May 2023 by Ariane Oswald - Cluster General Manager, Hotel Management
Thank you for taking the time to share your impressions of your stay at the Sorell Hotel Rex. We listened with great attention to your criticisms regarding the limited presence of our team.Tradition and modernity are not mutually exclusive at the Sorell Hotels. This is how the guest experience is digitally supported in the Sorell Hotel Rex: guests can conveniently carry out amenities such as registration, check-in, key collection, booking of services or check-out via mobile phone or iPad.Nevertheless, the personal care of our guests remains our greatest concern. In all our digitally supported hotels, the Sorell team is available to you - perhaps not live (in the Rex from 7 a.m. to 5 p.m.) - but by phone around the clock.We have tried to present this concept transparently in order not to arouse false expectations of guests, whether through our sales partners or through our own sales channels. Based on your descriptions, we probably did not succeed in doing this clearly enough.We would be delighted if we could welcome you back to the Sorell Hotels and you would give us a second chance.Kind regards Ariane Oswald, your digital hostess
by A verified traveler
Posted 20 May 2023
Nice European hotel steps from local rail and within walking distance to Old Town area of Zurich. Don’t expect a large US type room. Rooms and bathrooms are small, and they serve a traditional European breakfast- no bacon and eggs here. For the money, it’s a good hotel. If you’re looking for a larger brand, you’ll pay considerably more. I’d stay here again
Comment from Hotel Management
30 May 2023 by Ariane Oswald - Cluster General Manager, Hotel Management
Thank you for having taken the time to share your experience of your stay with us at Sorell Hotel Rex. . By sending us your feedback, you have helped us identify room for further improvement on our part.We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Kind regards – Ariane Oswald, your digital hostess
by A verified traveler
Posted 25 Apr 2023
It was all gret
Comment from Hotel Management
17 May 2023 by Ariane Oswald - Cluster General Manager, Hotel Management
We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich.Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels.We hope to welcome you soon again at the Sorell Hotel Rex.Kind regards
by A verified traveler from Calgary
Posted 8 Apr 2023
Hotel location was very convenient by tram.
Comment from Hotel Management
17 May 2023 by Ariane Oswald & Team, Hotel Management
Thank you for having taken the time to review the Sorell Hotel Rex.We would really like to make your next stay as perfect as possible and show that the hospitality at the Sorell Hotels is among the finest. Please let us know of any personal preferences you may have.We look forward to welcoming you back at the Sorell Hotels. Kind regards
