Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from ilford
Posted 29 Dec 2024
The hotel was great, clean and very friendly staff. Breakfast could have been better. Breakfast was basic.
by A verified traveler
Posted 24 Dec 2024
Excellent location. 6 min from train station. Alice at the front desk was really helpful, friendly, and professional. She made our experience from check in to check out seamless, smooth, and excellent! Thank you!
Comment from Hotel Management
30 Dec 2024 by Julia P., Deputy Manager , Hotel Management
Dear Jiaci,Thank you for your kind words regarding our location and our team member Alice. We are delighted to hear that she contributed positively to your stay. Your feedback is greatly appreciated and will be shared with our staff.Best regards,
by A verified traveler
Posted 24 Dec 2024
It was a great stay!
Comment from Hotel Management
30 Dec 2024 by Julia P., Deputy Manager, Hotel Management
Dear Daniel,Thank you for your kind words! We are delighted to hear you had a great stay with us. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 12 Dec 2024
Had a nice stay. Overall experience is good
Comment from Hotel Management
30 Dec 2024 by Julia P., Deputy Manager, Hotel Management
Dear Vivek,Thank you for your positive feedback. We are delighted to hear that you had a nice stay and enjoyed your overall experience with us. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,
by A verified traveler
Posted 1 Dec 2024
Ice palce for travel with the family
Comment from Hotel Management
11 Dec 2024 by Julia P., Deputy Manager, Hotel Management
Dear Maria Del Mar Meseguer,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with your family. We strive to create a welcoming environment for all our guests.Best regards,
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Julia P., Deputy Manager, Hotel Management
Dear Alison,thank you very much for your amazing review!We hope to welcome you again, soon.Best regards,
by A verified traveler
Posted 29 Nov 2024
Stayed for one night and it’s awesome . Walking distance to the main train zone.
Comment from Hotel Management
11 Dec 2024 by Julia P., Deputy Manager, Hotel Management
Dear isvara,Thank you for your wonderful feedback! We're delighted to hear that you had an awesome stay with us and appreciated our convenient location within walking distance of the main train station. We hope to welcome you back soon for another great experience.Best regards,
by A verified traveler
Posted 20 Nov 2024
👍
Comment from Hotel Management
11 Dec 2024 by Christophe B. General Manager, Hotel Management
Dear Riya,Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 14 Nov 2024
Great staff
Comment from Hotel Management
11 Dec 2024 by Christophe B. General Manager, Hotel Management
Dear Nicholas, thank you for your kind words about our staff. We are delighted to hear that you had a positive experience. Looking forward to welcoming you back soon.
by A verified traveler
Posted 13 Nov 2024
Staff was attentive. Location is good, 5 min tram ride from downtown. Pool is open till 11pm. Perfect for relaxing after a day of touring. Room service is quick and not overpriced. I’ll stay in this property again when I return.
Comment from Hotel Management
11 Dec 2024 by Christophe B. General Manager, Hotel Management
Dear Damian, thank you for your positive feedback. We are delighted that you enjoyed our attentive staff, convenient location, and relaxing pool facilities. We look forward to welcoming you back on your next visit. Warm regards,
