Ratings based on 815 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from LAWRENCEVILLE
Posted 18 Nov 2024
Wonderful boutique hotel, we enjoyed our stay and would definitely place it at the top of our return stay.
by A verified traveler
Posted 12 Nov 2024
Wonderful! The hotel staff were very friendly and helpful. The room was clean and comfortable, and the breakfast was very good! I highly recommend it.
Comment from Hotel Management
13 Nov 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Mari, Thank you so much for your wonderful review! We're thrilled to hear that you had a comfortable stay and that our staff, room, and breakfast met your expectations. Your kind words about our team's friendliness and helpfulness mean a lot to us. We would love to welcome you back on your next visit! Thanks again for the recommendation!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from Tenino
Posted 2 Oct 2024
Tough walk from the train station, but beautiful high on the hill. Good dining options and convenient groceries. Breakfast definitely not worth the price. Bed was comfortable enough. Free drinks were very nice and lovely balcony. The bathroom is bizarre. The sink was very small, the shower was hot, cold then no pressure then high pressure. Awful
Comment from Hotel Management
4 Oct 2024 by Marisa Degiacomi, Administrative Assistenz, Hotel Management
Dear SarahThank you for sharing your experiences during your recent stay at Leonardo Boutique Hotel Rigihof Zurich. I am happy that you enjoyed the free drinks, the location and the comfortable beds.Unfortunately, we did not meet your expectations in some areas. Please allow me to apologize for the inconvenience. However, I am thankful that you mentioned these shortcomings. We truly hope that these incidents have not tarnished your image of Leonardo Hotels and that we will have the opportunity to welcoming you again to one of our hotels.Best regardsMarisa Degiacomi, Administrative Assistenz
by A verified traveler
Posted 24 Sep 2024
Give all the staff a raise!!
Comment from Hotel Management
4 Oct 2024 by Marisa Degiacomi, Administrative Assistenz, Hotel Management
Dear RobertThank you so much for your 5/5 review. We are more than happy to read, that we could add a bit to make your stay in Zurich enjoyable. Your opinion is a big motivation for our hotel team members to continue with the efforts, thank you for it! We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels and wish you all the best.
by A verified traveler
Posted 23 Sep 2024
Excellent location and great service!
Comment from Hotel Management
4 Oct 2024 by Marisa Degiacomi, Administrative Assistenz, Hotel Management
Dear AlexandraEvery review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our goal: guest satisfaction. Your review is a big motivation for our Hotel team members to continue with the efforts, thank you for it! We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels and wish you all the best.
by A verified traveler
Posted 6 Sep 2024
My room was missing a lamp shade, had horrible pillows, had a tap that splashed water all over, no air conditioning. It did have a safe, fan, helpful staff, apples in the lobby, free mini bar on the first night.
Comment from Hotel Management
10 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Teena, Thank you for sharing your feedback. We’re glad to hear that you appreciated the safe, fan, helpful staff, apples in the lobby, and the free mini bar.We apologize for the issues you encountered with your room, including the missing lamp shade, uncomfortable pillows, and the tap that splashed water. We also regret that the lack of air conditioning affected your comfort. Your comments are valuable, and we will address these concerns to improve our room conditions.Thank you again for your feedback, and we hope to provide a better experience on your next visit.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 6 Sep 2024
funny smell in room, the picture on line is not the picture inside the room. terrible ventilation in room hard to breath without windows open the fan does not help....
Comment from Hotel Management
10 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Mike, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Lieber Gast, danke für Ihre Bewertung und Ihren Aufenthalt bei uns. Wir freuen uns, dass es Ihnen gefallen hat und hoffen, Sie wieder begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 16 Aug 2024
Rooms clean and well stocked with drinks towels wash clothes and rooms clean no ac and it was a bit warm was only negative
Comment from Hotel Management
10 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Dale, Thank you for your feedback! We’re glad to hear that you found the rooms clean and well-stocked with drinks, towels, and washcloths.We apologize for the inconvenience caused by the lack of air conditioning and the warmth you experienced. For some relief, we provide fans in all rooms to help improve comfort.Thank you again for your comments, and we hope to have the opportunity to better serve you in the future.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 16 Jul 2024
There are no AC and was hot.
Comment from Hotel Management
19 Jul 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Leilei, Thank you very much for your feedback and your stay with us.We are very sorry that we could not meet your expectations and understand your criticism. Unfortunately, we cannot offer the comfort of air conditioning and we are aware that this can be challenging, especially in the warm summer months. In order to offer some relief, we have equipped all of our rooms with high-quality fans.We thank you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager
