Ratings based on 890 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Location and service.
by A verified traveler from Hyderabad
Posted 7 Nov 2024
Walking distance from Hardbrucke station….thsi property is a perfect fit for solo travellers and families as well…would definitely recommend this facility
by A verified traveler
Posted 26 Oct 2024
Staff were very nice and helpful. Our room & beds were comfortable. Would stay again.
Comment from Hotel Management
31 Oct 2024 by Julia P., Deputy Manager, Hotel Management
Dear Dominique, thank you for your kind words about our staff and comfortable rooms. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back again soon. Best regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Christophe B. Hotelldirektör, Hotel Management
Thank you
by A verified traveler from Ipswich
Posted 5 Oct 2024
Very nice place and very close by Tram to city centre.
Comment from Hotel Management
7 Oct 2024 by Christophe B. Hotelldirektör, Hotel Management
Thank you
by A verified traveler
Posted 30 Sep 2024
There’s no proper facility in the room, like no iron, no proper cabinet for clothing, no ice dispenser, same manu for every day breakfast. Room beds are very older style, in side room didn’t look good.
Comment from Hotel Management
7 Oct 2024 by Christophe B. Hotelldirektör, Hotel Management
Dear Guest,I am truly sorry to hear that the equipment in our rooms did not meet your expectations. As a 3-star hotel, we aim to provide comfort within our category, and implementing the level of equipment you mentioned would require a transition to a 5-star hotel, where we would only offer suites. However, I would like to point out that many of the amenities you were looking for are available in our lobby—it's just a matter of requesting them.Thank you for your understanding, and we hope to welcome you back in the future.Best regards.
by A verified traveler from Dumfries
Posted 14 Sep 2024
customer facing staff poor
Comment from Hotel Management
7 Oct 2024 by Christophe B. Hotelldirektör, Hotel Management
Thank you for sharing your experience with us. I sincerely apologize if our customer-facing staff did not meet your expectations. Your feedback is extremely valuable, and we will address this with our team to ensure we provide the high level of service that we strive for. Please feel free to share any specific details so we can make things right. We hope to have the opportunity to serve you better in the future
by A verified traveler
Posted 5 Sep 2024
Is okay
Comment from Hotel Management
7 Oct 2024 by Christophe B. Hotelldirektör, Hotel Management
Ok, thank you for your time
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Julia P., Deputy Manager, Hotel Management
Dear Enzo,thank you very much for your amazing review!We hope to welcome you again, soon.Best regards,
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Julia P., Deputy Manager, Hotel Management
Dear Benjamin,thank you very much for your amazing review!We hope to welcome you again, soon.Best regards,
