Ratings based on 24 Verified Reviews
3.1 Room cleanliness
2.7 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The only good thing about this hotel was the location; it's within walking distance of the train station and every landmark and shop. The hotel itself is quite poor and it seems like they rent their rooms by the hour. The guy checking us in couldn't find our reservation and told us we'd have to wait 20 minutes for our room to be cleaned on the second floor (this is at 7pm) because the only rooms available were on the first floor and they use those for their "short-term" guests (we were only there for two nights). We waited and waited and then were informed the other manager gave our room away and we were put on the first floor anyway. It was too hot to keep the window closed but absurdly noisy with the window open because the hotel bar played extremely loud music and everyone was shouting at each other until 4am. On a Thursday. The room itself was tiny and gross and definitely not worth the price.
by A verified traveler
Posted 7 Oct 2023
Staff not present all day. Limit4ed access to staff.
by A verified traveler
Posted 15 Sep 2023
Central location. Lots of restaurants and sites close by. The room was very small, with a tiny bath. Check-in was in a bar area, with no common area. Breakfast was very disappointing with a very limited selection.
Comment from Hotel Management
15 Sep 2023 by Thanks , Hotel Management
You get what you pay for!If you want very nice Breakfast I will recommend you Hotel Hyatt!Nice Rooms but the room cost 1000 Chf!If you buy a Ford you don’t get a Mercedes Benz!You pay only 160 Chf very good price for the Zûrich center!Hostel cost 170 with shared bathroom Best regards Linda
by A verified traveler
Worst Hotel on Earth
Posted 13 Sep 2023 on HotelsIn my life, I don't recall I have seen such bad service from any hotel or motel. You don't have any formal service desk. You kept me waiting outside till 3:00 PM for entering. I thought, I will leave my baggage in the hotel storage and then when I come back from my Zurich visit, in the evening, I will enter my room. I wasted hours for this waiting. They never cleaned or changed towels during my 3 night's stay. I even got stuck by using the chain lock inside. It was not coming out in normal system. There is no phone to contact service desk. I shouted for help. Finally, I found a way to open it. Breakfast was included. But I could not find anybody in the morning. I left at 7:30 AM on an average every morning. If they serve later, do they expect me to stay longer and miss my trip bus? In every hotel they start 7:00 AM or early. They had body wash or cleaning liquid which feels diluted. So, I did not use them. To go from one side of the room to other side is a trick. It was hopelessly tight space. This reservation was my worst experience in the whole trip from Sept. 1st through Sept. 12th. Your cancellation policy is also disgusting once it is paid. 24- or 72-hours cancellation policy with full refund is not available. I found Linda, your service manager on last night of my stay. She was super rude and impolite when I complained her for not cleaning the room. According to her people don't like anybody to enter the room when they are not there. But I never said anything like that.
by A verified traveler
Posted 9 Sep 2023
An actual bar is your check in counter.... No where to keep your bags and no one around to answer questions. The owner doesnt show up until 3 pm on the dot so by the time she arrives and opens many groups are waiting to get checked in, meaning itll be up for another 30 to 45 minutes after 3 pm for some people. Also at breakfast there was really no options. The woman behind the bar was very over whelmed with just two orders for coffee that it took over 30 minutes for her to just acknowledge us and give a bottle of water. If you are showing up after 3 pm and have no expectations for hospitality then this hotel is good. The rooms are nice. But the lack of reception/available persons made us lose out on almost an entire day since we arrived at 11 and had to wait with our bags until 3 pm. It also felt as if we were a burden to the staff instead of customers. (The only nice thing is the bar on the corner has DELICIOUS food and HELPFUL staff, unlike at the hotel).
by A verified traveler
Friendly and good value
Posted 31 Aug 2023 on HotelsHotel Hechtplatz was friendly and welcoming. The single room booked turned out to be occupied and I was given a double room instead.
It was comfortable, the breakfast was plentiful and with a reasonable choice, and the employee was obliging and helpful.
Very good value!
by A verified traveler
No front desk
Posted 19 Dec 2022 on HotelsUpon arrival I was ushered to reception, now a World Cup Bar, with a raging event going on. I got there at 7:30pm. The Bartender gave me my card key with the room number on it. No WiFi code. No amenities except towels, tv remote, tp, a hot pot and a box of camomole tea. It was like an air b&b. According to the write up on Hotel's.com there was supposed to be manned front desk. Not true. Not much housekeeping, had to ask for tp and towels. No visibke manager for 2 days, then no attention to "guests". I never got use of tge wifi. For an expensive city like Zurich, this was overpriced, underserviced and doesn't qualify as a real hotel. It hasbeen mismarketed and should be removed from selections for Zurich
It was not apprpropriate as a Hotel.com listing.
There was no way to contact anyone if there was a lock out. The bar wasn't open each day/night. Miserable and this should be partially refunded. Worst property is superlative location. Zurich deserves better.
by A verified traveler
Posted 11 Dec 2022
Hotel was super clean and tidy
by A verified traveler
Posted 20 Oct 2022
Priced significantly lower than other hotels in the area and well worth the price. Clean, comfortable, and in a GREAT location.
by A verified traveler
Avoid this hotel
Posted 6 Oct 2022 on HotelsUpon our arrival a very rude woman at the reception informed us that they had no rooms available. I said that we had a booking and her our documents and again she said that they had no room. She then said that she could arrange for us to stay at another hotel, but we refused. She then said that she could give us our money back. We took the money and left. We were amazed at the way we were treated, and therefore would urge everyone to avoid this hotel at all costs!
