Ratings based on 164 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 26 Jul 2024
If you are planning to travel in the summer, there is no AC in the rooms. The fan they provided was broken. Bathroom fixtures were broken. They positives would be that they have great views of the lake from the room and it is very close to the train station.
by A verified traveler
Posted 18 Jul 2024
by A verified traveler
Posted 12 Jul 2024
Property is in disrepair. Restaurant abandon. Do not book. We went somewhere else. Trust the bad reviews they also won’t refund any money if you don’t stay even due to condition of hotel
by A verified traveler
It’s cheap and still not worth it. Avoid.
Posted 2 Jul 2024 on HotelsOverall a pretty horrendous stay. Our parents’s Panoramic Double Room’s plumbing did not work, so they were moved to a lower tier room. Yet we are not even being refunded the difference in the rooms. Additionally, our Panoramic Double Room was in poor shape: massive dust bunnies, broken bedside sconce, missing shower head, no facial tissue provided and expired free water bottle.
Customer service was meh. There is no one on-site at all, so all communications are done over chat and at a delay.
The property’s proximity to the train station is the best thing going for the place.
I can’t even say the price was good because, while it was cheaper compared to other places in the area, it was too expensive for the poor quality of our stay.
by A verified traveler
SCAM
Posted 14 Jun 2024 on HotelsArrive at Location after 27 driving from main train station, call the phone for the hotel and they couldn't find my registration or my name I then walk around and it was very different than the pictures shows on the site and it was an SCAM yes SCAM......I talk to a police near by and I called my card to have cancelled the transaction. Don't trust this people
by A verified traveler
Posted 29 Sep 2023 on Hotels
by A verified traveler
Posted 10 Aug 2023
Hot, no ac- floor was dirty- no staff on site
Comment from Hotel Management
1 Sep 2023 by Francois Le Riche, Hotel Management
Hi TimothyThank you for staying with us at the Hotel Du Lac. We appreciate your review of the Apartment and whilst you had to experience the discomfort during your vist to Switzerland, we can only ensure that we are able to improve on our services in the future on your next visit to Switzerland.
by A verified traveler
Posted 12 Jun 2023 on Hotels
by A verified traveler
Posted 7 Aug 2021
