Ratings based on 277 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Cluster Guest Relation Manager , Hotel Management
Dear John, we would like to thank you for your great review of our hotel and your stay with us.We are pleased that you enjoyed a pleasant time in Zurich and are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Guillermo, Thank you for evaluating your stay. We hope you enjoyed a pleasant time with us and if there is something we could have done better or differently, we would be happy to receive detailed feedback from you.Otherwise, we hope to welcome you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Andre, Thank you very much for your 5 star rating on Expedia. We appreciate your feedback very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 4 Oct 2024
I recently stayed at Alden Hotel, and I must say it was far from the luxury 5-star experience they advertised. This place is actually part of an apartment building in a residential area, and there’s nothing luxurious about it. Our room felt like someone bought a random apartment, furnished it with outdated, mismatched pieces from a flea market, and labeled it as "luxurious." The furniture wasn’t even "vintage" – just old.
To make matters worse, the rooms are not soundproof as advertised. We could hear the guests above us, including their kids running and yelling, well into the night—until 3 AM! It made for a very unpleasant and sleepless stay.
Overall, I feel misled by the description of this hotel. It does not live up to its claims of luxury, and I wouldn’t recommend it to anyone looking for a true 5-star experience.
Comment from Hotel Management
16 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Oana, Thank you for sharing your feedback about your recent stay at Alden Hotel. We sincerely apologize that your experience did not meet your expectations, particularly regarding the room's furnishings and soundproofing. Your comments regarding the decor and noise levels are invaluable as we continuously strive to improve our guests' experiences.We understand how important a restful environment is, and we are sorry that your stay was disrupted. We appreciate your input and will take it into consideration as we work to enhance our offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 18 Sep 2024
Very good hotel!
by A verified traveler
Posted 11 Sep 2024
just a superb hotel excellent service huge rooms just 15 min walk to old city
by A verified traveler
Posted 9 Sep 2024
by A verified traveler from Naples
Posted 29 Aug 2024
by A verified traveler
What a fantastic stay!
Posted 16 Aug 2024 on HotelsWe stopped at this fantastic hotel for a single night. ALL the staff were superb … charming, generous and could not do enough for us. Top quality service like this is very unusual in my opinion. Not easy to achieve as effortlessly as this stay seemed. Just go and stay….. we shall be back!! Thanks All 👏👏👏
by A verified traveler
Posted 14 Aug 2024
