Ratings based on 172 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lima
Posted 25 Jul 2024
Friendly and helpful staff!
by A verified traveler
Better to stay when not so hot out!
Posted 18 Jul 2024 on HotelsMake sure you check in before 9 pm. Hard to get into hotel without a key. Unfortunately we were there during a somewhat of a heat wave and didn’t realize there would be no air conditioning and very slow fan. However breakfast was great, staff was friendly and a convenient location.
by A verified traveler
Posted 6 Nov 2023 on Hotels
Amazing hotel
by A verified traveler
Posted 21 Sep 2023
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
by A verified traveler
Posted 3 Jul 2023
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Comment from Hotel Management
30 Jul 2023 by HOTEL illuster, Hotel Management
Dear Stelios,Thank you so much for taking the time to share your feedback about your stay at HOTEL illuster. We are thrilled to hear that you had a lovely experience with us!We understand that last-minute bookings can be quite challenging, but we are delighted that you found us online and decided to stay at our hotel. It is our utmost priority to ensure that our guests feel welcomed and well-assisted during their stay, so we are glad to know that our receptionists were able to meet your needs.We take pride in our convenient location, and we are glad to hear that you enjoyed it too. Being on top of a shopping mall not only provides easy access to various shops and restaurants but also ensures a pleasant atmosphere. We apologize for the parking charge, and we'll make sure to review our policies to provide better value for our guests in the future.The fact that you had a great time exploring the surrounding area, including the countryside and mountains, brings us joy. Switzerland's natural beauty is truly remarkable, and we are glad that you got to experience it.It's wonderful to know that you enjoyed your room with a balcony and a pretty good view. Our team strives to maintain a clean and peaceful environment, so guests like you can have a comfortable stay.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back to HOTEL illuster in the future. Should you need any assistance or have any special requests, feel free to reach out to us directly.Best regards,Reception
by A verified traveler
Posted 21 Dec 2022
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel
Comment from Hotel Management
19 Jan 2023 by illuster8610, Hotel Management
Dear Robin, it's great to read that you fully enjoyed your stay with us in Uster, we highly appreciate your very positive feedback. We hope to welcome you soon again in Uster. Kind regards, Emanuele Cosomati - Hotel Manager
by A verified traveler
Posted 27 Jun 2022 on Travelocity
by A verified traveler
Posted 28 May 2022
we will be back :) thanks
Comment from Hotel Management
5 Jul 2022 by illuster8610, Hotel Management
Dear Robin, thanks for your amazing feedback about your last stay with us. It's great to see that you felt good with our service and that you would like to come back to Uster. Our team is already looking forward to welcoming you soon. Kind regards, Emanuele Cosomati - Hotel Manager
by A verified traveler
Posted 28 Feb 2021 on Hotels
Comment from Hotel Management
2 Mar 2021 by illuster8610, Hotel Management
Lieber Gast, herzlichen Dank für die ausserordentlich gute Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns geniessen konnten. Wir freuen uns bereits auf Ihre nächste Anreise. Freundliche Grüsse, Emanuele Cosomati - Hotel Manager
by A verified traveler
Posted 27 Jan 2020 on Hotels
The reception and bar looks really fancy. Especially I would to thank to the receptionist Marie Terezie. She helped us a lot with complications regarding our reservation. The room is nice and big enough. Unfortunately there is only shower in the bathtub which I personally don't like. There is also no entertainment at the hotel ground floor - ping pong, table football. I understand it is a business hotel, but even business guests like to relax this way after work.
Comment from Hotel Management
31 Jan 2020 by hotelilluster8610, Hotel Management
Dear Jan,
Thank you very much for the positive feedback about your last stay in the HOTEL illuster. We are very pleased that we were able to meet your expectations. We will obviously share your feedback with Marie, it's great she could make your stay even better. Thanks for your input about the entertainment options - we will keep this in mind for the future. We look forward to welcoming you back soon!
Best greetings from the illuster
Emanuele Cosomati - Hotel Manager
