Ratings based on 152 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
First of all, let me say that Five Zürich is a beautiful hotel with a fantastic and friendly staff! The service here is top-notch, and everyone goes out of their way to help and ensure your stay is comfortable. The main building is stylish, modern, and luxurious, making it a pleasant place to unwind.
However, a word of caution for those booking a cheaper room: if you reserve one of the more affordable options, be aware that it’s not in the same building as the main hotel. The room will be in what they call the "east wing," but in reality, it’s a separate building that you need to access via a somewhat eerie tunnel. You have to walk about 150-200 meters, which can feel a bit unsettling, especially late at night. The building used to be an apartment complex and has been converted into hotel rooms. While this may sound quirky, it’s not the most ideal setup.
Our room in the east wing lacked basic things like windows that open, and it had a lingering smell of cigarettes. The place felt a bit like an afterthought, especially with so many conference-goers coming and going. Honestly, we couldn’t spend the night there. The room was just not up to the standard we were expecting.When we approached the front desk, the staff was incredibly understanding and offered to upgrade us to a room in the main building right away. They even gave us a discount for the inconvenience, which we really appreciated. The upgraded room was exactly what we had hoped for!
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 24 Sep 2024
Definitely not 5 stars....
by A verified traveler
Posted 1 Sep 2024
luxury
by A verified traveler
Posted 23 Aug 2024
The property is amazing, has a unique theme, and the facilities and services are great. The staff are very friendly, helpful, and caring. The front desk agent Maria was so friendly, caring, and helpful. She takes a good care of the residents and following up with them to ensure their satisfaction. She is considered the winning card for any company wish to succeed. We highly recommend the resort, it’s one of its kind.
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Five Zurich Team, Hotel Management
Thank you for your positive feedback! We appreciate you taking the time to write to us and share your experience. It is always a pleasure to hear from satisfied guest like you. We are glad that we were able to meet your expectations and provide you with the service you deserve. Your feedback is valuable to us, and it inspires us to work even harder to deliver the best possible experience to our guest. If there is anything else we can assist you, please do not hesitate to let us know. We are always committed providing a Five Vibe experience and we look forward to welcoming you again in the future.
by A verified traveler
Posted 2 Aug 2024
Very cool Vibe, great Staff
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jul 2024 on Hotels
