Ratings based on 65 Verified Reviews
5.0 Room cleanliness
4.8 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Loved the location I will definitely stay here again!
Comment from Hotel Management
9 Dec 2024 by Mari Kaipainen, Front Office Manager, Hotel Management
Dear Maria,Thank you for your positive review. We are thrilled to hear that you loved the location of EMA House Serviced Apartments Superior Unterstrass and are considering a return visit. We are looking forward to welcoming you back in the near future.
by A verified traveler
Posted 4 Nov 2024
Great apartment to stay with family. Walkable to public transport and old town. Also, excellent communication from EMA staff. Will definitely stay again!
Comment from Hotel Management
4 Nov 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Evangeline,Thank you very much for your positive review of your stay at EMA House Serviced Apartments Unterstrass. We are delighted that you found our location convenient and our communication excellent. Your willingness to stay with us again is the highest compliment and we eagerly look forward to your return.
by A verified traveler
Posted 10 Oct 2024
Great response time from team. Great layout with all of you basic needs.
Comment from Hotel Management
11 Oct 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Guillermo,Thank you very much for your excellent review. We are delighted to hear that you had a great stay at EMA House Serviced Apartments Unterstrass. We look forward to welcoming you back to Zurich in the future.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Mari Kaipainen, Front Office Manager, Hotel Management
Dear RanaThank you very much for your full point review for your recent stay at EMA House Serviced Apartments Unterstrass. We are delighted to know that you enjoyed your stay and would be happy to welcome you back again soon.
by A verified traveler
Posted 28 Jul 2024
Excellent apparment within walking distance to Zurich HBF. Very impressed with welcome and support by EMA team
Comment from Hotel Management
16 Aug 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Oleksandr,We truly appreciate your positive feedback regarding your stay at EMA House Serviced Apartments Unterstrass. We are thrilled that our location and the support from our team met your expectations. Your kind words motivate us to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon.
by A verified traveler from Seattle
Posted 21 Jul 2024
The room and the staff were excellent. The issue was that we explicitly selected it because they had air conditioning listed as an amenity. Unfortunately, the unit we had did not have that amenity and it was very hot when we were there.
Comment from Hotel Management
23 Jul 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Suzan,Thank you very much for sharing your experience at EMA House Serviced Apartments Unterstrass. We are glad to hear that you found our apartments and staff to be excellent. We deeply regret the misunderstanding regarding the air conditioning and the caused inconvenience. Our 1- and 2-Bedroom apartments are equipped with portable cooling devices and not a common air condition. We have adjusted this information in our listings to fans in order to avoid such cases on the future. We hope we have the chance of welcoming you back to Zurich in the future.
by A verified traveler
Posted 18 Jul 2024
It's a great large apartment with everything new and clean, amazing communication, and perfect for a family stay.
Comment from Hotel Management
19 Jul 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Tetyana,Thank you very much for sharing your positive feedback on your stay at EMA House Serviced Apartments Unterstrass. We are delighted to know that you found our apartment spacious, clean, and well-equipped, and that our communication met your expectations. It is wonderful to hear that your family enjoyed their stay. We look forward to welcoming you back during your next visit to Zurich.
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Guest,Thank you very much for your excellent rating. We are absolutely delighted to know that you had a wonderful stay at EMA House Serviced Apartments Unterstrass. Your satisfaction is our highest reward. We hope to have the pleasure of welcoming you again in the future.
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear Roger,Thank you so much for your excellent rating. We are thrilled to know you had a wonderful experience at EMA House Serviced Apartments Unterstrass and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 2 Jul 2024
Awesome property!
Comment from Hotel Management
3 Jul 2024 by Jonathan Anthamatten, General Manager, Hotel Management
Dear David,Thank you very much for your succinct yet positive feedback. We are thrilled that you found our property awesome. We look forward to welcoming you back to EMA House Serviced Apartments Unterstrass in the future.
