Ratings based on 234 Verified Reviews
4.2 Room cleanliness
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Great location as it was a 7-min walk to the HB. Nice lounge area at the lobby and good laundry facilities on L2. A few dining options nearby.
Apartment is small with dining area and the sofa bed made for the kids. We had a double in the space next to the sofa and requested more pillows as well. Kids mentioned the sofa bed was hard but got a few extra pillows to help with sleep. No fan in the bathroom so must keep door when showering or it gets too foggy. All the toilets in Europe have a lingering smell so not sure why.
Comment from Hotel Management
27 Dec 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear TharaniThank you for taking the time to share your detailed feedback! We’re glad you enjoyed our convenient location, cozy lounge area, and laundry facilities. It’s great to know that you found nearby dining options and had a comfortable stay overall.We appreciate your comments about the apartment setup and the sofa bed for the kids. We’re always happy to assist with extra pillows to enhance your comfort. As for the bathroom ventilation, we acknowledge your observation and will share it with our team for consideration.Thank you again for staying with us, and we hope to welcome you and your family back for another enjoyable visit!Team Aparthotel Adagio Zurich City Center
by A verified traveler
Posted 9 Nov 2024
Wish that there’s an international outlet in the room, I know Europe has different outlet from other countries like US.
Comment from Hotel Management
12 Nov 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear Annabelle GThank you for your feedback. We appreciate your suggestion regarding an international outlet in the room. For your convenience, we do sell adaptors at our foodwall. We hope this helps, and we look forward to welcoming you again soon.Team Aparthotel Adagio Zurich City Center
by A verified traveler
Posted 3 Oct 2024
The beds were built with some supports that were jutting out and unsafe. We get knocked on the toe when we get out of the bed and on the bed. The housekeeping staff did not refill the soap. We reported to reception, but they still did not fill up. So I had to walk to the reception and get it myself. I will not recommend this hotel.
Comment from Hotel Management
4 Nov 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear SukumarThank you for your feedback. We’re truly sorry to hear about the issues you encountered with the bed frame and the housekeeping oversight regarding soap refills. Your experience doesn’t reflect the high standards we aim to provide, and we apologize for the inconvenience caused. Please know that we are addressing these concerns with our team to prevent similar issues in the future. We value your input and are committed to making improvements.
by A verified traveler
Posted 2 Oct 2024
Perfectly adequate studio apaprtmemt near the main station. Clean and well maintained. Quiet.
Comment from Hotel Management
4 Nov 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear MaureenThank you for your review! We're glad to hear that you found the studio apartment clean, well-maintained, and conveniently located near the main station. It’s great to know you enjoyed a quiet and comfortable stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Sep 2024 on Hotels
Walkable distance from Zurich train station.
Comfortable bed and nicely equipped kitchen. Room sizd is a little tight to open two big size luggages on the floor. But other than that, everything was as picture.
Comment from Hotel Management
1 Oct 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear guest,Thank you for your feedback! We're glad you enjoyed the comfortable bed, well-equipped kitchen, and the convenient walk from Zurich train station. We appreciate your note about the room size, and we'll keep that in mind for future improvements. We're happy to hear that everything else met your expectations as shown in the pictures, and we hope to welcome you back again soon!
by A verified traveler
Posted 23 Sep 2024
We had a great stay at the Adagio.
The staff, location and rooms were excellent. Would definitely go back.
Comment from Hotel Management
1 Oct 2024 by Team Aparthotel Adagio Zurich City Center, Hotel Management
Dear SamiraThank you for your kind review! We're thrilled to hear you had a great stay at Adagio and that you enjoyed our staff, location, and rooms. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Cassian, Hotel Management
Dear AbdulThank you so much for choosing to stay with us! We hope your time here was enjoyable and that you found our accommodations and service to be to your liking. It was a pleasure having you, and we look forward to welcoming you back in the future.Safe travels and best wishes,
by A verified traveler
Posted 3 Sep 2024
**Rating: 1/5**
**Review Title:** Horrible Experience - AVOID at All Costs!
**Review:**
Our stay at the Adagio Aparthotel, Zurich Centre, from August 18th to 21st was an absolute disaster, and both the hotel and Expedia are to blame. There was no warning whatsoever about the major construction happening right next door, which began at an absurd hour—6 a.m.—every single morning. The noise was relentless, making it impossible to sleep and ruining our entire holiday.
When we complained to the hotel staff, they admitted that there was supposed to be an agreement to keep the construction quiet until 8 a.m., but this was ignored every single day. The lack of transparency and complete disregard for guests' comfort is unacceptable.
Expedia also failed to provide any information about this ongoing construction. This is a massive oversight that left us blindsided. We relied on Expedia to ensure our stay would be enjoyable, and they let us down completely.
This experience was a nightmare, and I strongly urge anyone considering this hotel—or using Expedia for that matter—to think twice. We will never be returning to this hotel or using Expedia for future bookings.
Comment from Hotel Management
14 Sep 2024 by Ibis, Hotel Management
Dear SamirI’m very sorry to hear that your recent stay did not meet your expectations. We strive to provide excellent service and clearly fell short in your case.We appreciate your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Best regards,
by A verified traveler
Posted 3 Sep 2024
Check in was a mess
Comment from Hotel Management
14 Sep 2024 by Cassian, Hotel Management
Dear SimI’m very sorry to hear that your recent stay did not meet your expectations. We strive to provide excellent service and clearly fell short in your case.We appreciate your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Best regards,
by A verified traveler
Posted 2 Sep 2024
I booked the hotel via Expedia, when I got to the hotel it has three counters two for ibis and one for adagio. The adagio counter had no one I waited for a good 20min, no one showed up. I had to check in with the person at the ibis counter. Although she said it’s the same I was not told that when I was there waiting and she had nothing to do. At check in she charged me for breakfast and parking plus the room rates for three days without telling me that the room I booked is not available! I booked a double room and was put in a room with two twin beds, it was also a special room which I did not ask for and was not told at check in. I found out when I got to the room and what’s more irritating when I told Expedia I was offered a relocation to another hotel. I agreed under the mutual understanding that Adagio will refund my payment because they do not have the room I booked. Adagio refused to refund what I paid. And I had to pay for the relocation via Expedia again. this is just a night mare!
Comment from Hotel Management
14 Sep 2024 by Cassian, Hotel Management
Dear MelissaI’m very sorry to hear that your recent stay did not meet your expectations. We strive to provide excellent service and clearly fell short in your case.We appreciate your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Best regards,
