Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Nice hotel
Comment from Hotel Management
21 Nov 2024 by Yoeri Schnabel, Hotel Management
Dear Mishenu,What a wonderful rating! Thank you very much for taking the time to rate NH Utrecht on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,
by A verified traveler
Posted 9 Oct 2024
We really enjoyed our stay. The breakfast buffet had lots of delicious options, check-in was quick, luggage storage felt very safe, our rooms were well-appointed and the floors were quiet. The only negative would be the torn pleather headboards on the bed. Looks like a cat got a hold of them. For such a nice looking hotel, they should be tended to.
Comment from Hotel Management
10 Oct 2024 by Emily - Reception, Hotel Management
Dear Kelly,Thank you for sharing your experience at NH Utrecht with us on this website.I am pleased to read that you have enjoyed the luggage service and rooms. Furthermore, I would like to thank you for your kind words about the breakfast. I will certainly share your compliments with our team!We apologize for the inconvenience caused with the headboards, this is indeed not up to our usual standards for them to look like that.We would be delighted to welcome you again in the nearby future. Kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 9 Oct 2024
Stayed here many times and always enjoyable. The only complaint this year was the mattresses. Very hard and uncomfortable. Didn’t sleep very well unfortunately.
Comment from Hotel Management
10 Oct 2024 by Emily - Reception, Hotel Management
Dear Ruth, Thank you for sharing your experience on this website. We apologize for any inconvenience you experienced with the mattresses of the bed and not being able to have a good nights rest. I assure you that I have shared your comments with the correct departments. They will discuss next steps to see how they can prevent this in the future. Nevertheless, we are very grateful to hear that you have stayed with us many times and have had good experienced in the past, we will be sure to share your comments with the team! If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. With kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 13 Sep 2024
Great hotel! I can’t say it’s located in the best or the most happening area of Utrecht but everything else was fantastic.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Team NH Utrecht, Hotel Management
Dear Abby,Thank you for leaving such a positive review on this website! We are looking forward to welcome you back in the future. Kind regards,Dionne - Front officeTeam NH Utrecht
by A verified traveler
Posted 19 Aug 2024 on Hotels
Clean modern place love the shampoo , conditioner & body wash
Comment from Hotel Management
22 Aug 2024 by Emily, Hotel Management
Dear Zhaosu,Thank you for sharing your experience at NH Utrecht with us on this website.I am pleased to read that you have enjoyed the shampoo, conditioner and body wash. Furthermore, I would like to thank you for your kind words about the cleanliness. I will certainly share your compliments with our team!We would be delighted to welcome you again in the nearby future. Kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Team NH Utrecht, Hotel Management
Dear Abby,Thank you for leaving such a positive review on this website! We are looking forward to welcome you back in the future. Kind regards,Dionne - Front officeTeam NH Utrecht
by A verified traveler
Comfortable, clean and practical. Lovely stay
Posted 29 Jul 2024 on HotelsComment from Hotel Management
2 Aug 2024 by Yoeri Schnabel, Hotel Management
Dear Daniel,First of all, I would like to thank you for sharing your experience on this website. What a delightful review! I am pleased to read that you enjoyed your time in NH Utrecht and that we have been able to assist in making it special! Thank you for your kind words about your stay with us. Your enthusiasms is truly visible in them and I will be sure to share them with the team! The next time you will be in Utrecht, we truly hope that you will stay with us again!With kind regards,Yoeri SchnabelDuty Manager
by A verified traveler
Almost perfect stay! 5/5 stars!
Posted 21 Jul 2024 on HotelsExcellent staff and room!
Little candies offered, and tasty water on a heat wave hitting Netherlands.
The only issue to speak of was that during this heat wave the AirCon could only reach a maximum low temp. of 18 degrees.
-This issue isn't something that's going to impact others, given the heatwave, but it made things in the room sweatier than we expected. 🙏
Great experience!
Comment from Hotel Management
23 Jul 2024 by Paria Moini, Hotel Management
Dear Kyle,Thank you for taking the time to share your experience at NH Utrecht! . I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one! We also apologise for any inconvenience you experienced with airco. I assure you that I have shared your comments with the team. They will discuss next steps to see how they can prevent this in the future. It would be our pleasure to welcome you back again in the near future! Kind regards,Duty Manager
by A verified traveler
Posted 19 Jul 2024
Nice place. Near central station and shops
Comment from Hotel Management
21 Jul 2024 by Paria Moini, Hotel Management
Dear Farley,What a wonderful rating! Thank you very much for taking the time to rate NH Utrecht on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Duty Manager
