Ratings based on 867 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Nice check in and checkout with the staff - very informative and friendly, also very efficient
I find the rooms are big and spacious, nice bathrooms and plenty of amenities in the bathroom
by A verified traveler
Posted 25 Oct 2024
Everyone was very courteous and helpful. My room was great and kept clean daily.
by A verified traveler
Posted 5 Oct 2024
Staff very friendly and helpful.
Breakfast good.
by A verified traveler
Posted 16 Sep 2024
Very nice place to stay
by A verified traveler
Posted 1 Sep 2024
The hotel was clean and the staff were very helpful… good breakfast with a variety of foods to choose from. Although there is limited transport near the hotel.. it’s a short walk to the metro station. The negative aspect was that the bathtubs stopper didn’t work and so could not have a bubble bath…and no water is provided by the hotel unless your a member of the hotel group.
by A verified traveler
Posted 26 Aug 2024
Awful.
Never again would I stay, the hotel room was terrible, wasn’t clean. Had other people’s hair in the bathroom, staff was rude. Have to pay extra 40 euros per day for the hotel carpark. Wouldn’t recommend!
Comment from Hotel Management
26 Aug 2024 by Daniel, Hotel Management
Dear Demi,Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered in your room and the unpleasant experience you had with our staff. This is certainly not the standard we strive to maintain. Rest assured, we will follow up with our housekeeping team to ensure that such issues are addressed immediately.Our team is usually known for their friendliness and helpfulness, and we are disappointed to hear that this was not reflected during your stay. We will continue to focus on training to improve our service and provide a better experience for our guests.Regarding the parking fee, we would like to clarify that our daily rate is 32, not 40, and this information is clearly stated on all booking channels. We appreciate you bringing this to our attention, and we will review our communication to ensure this is effectively conveyed.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Daniel
by A verified traveler
Posted 23 Aug 2024
Great location for the arena and close to the train station
by A verified traveler
Posted 16 Aug 2024
The aircondition was broken. In all rooms you can‘t Open the Windows.
by A verified traveler
One night stay, near airport.
Posted 31 Jul 2024 on HotelsWe booked at the last minute as our flight got cancelled from Amsterdam. They accommodated us even though the booking has not reached them by the time we did. The hotel is nice, right next to holiday inn Express. Stay was comfortable, and front desk was helpful!
The hotel has a small store for supplies which was helpful.
The hotel itself is very close to the arena, and is a 10 minute train ride from schiphol airport.
by A verified traveler
Posted 22 Jul 2024
Attended the Eras Tour concert right down the block, amazing location for the venue. Friendly staff, great bar/dining options, convenient parking.
