Ratings based on 49 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
Great location within walking distance to the lake and restaurants. Very clean and staff were very friendly.
by A verified traveler
Unconcerned place
Posted 23 Jun 2024 on HotelsMy flight was cancelled, I sent them a message about it and to asked for a cancellation of my booking and a refund but no response from them.
Comment from Hotel Management
23 Jun 2024 by Sabine, Hotel Management
Good morningFor the sake of completeness, we would like to comment on this. You told us that you would be arriving later than reception is open. This is basically possible and has been organized accordingly by us. Unfortunately, we discovered that you didn't come at all. We have not received any communication regarding this.Best regardsSabine
by A verified traveler
Posted 31 May 2024 on Hotels
I had a great experience, beds were clean and staff was helpful
by A verified traveler
Posted 12 Oct 2022 on Hotels
by A verified traveler
Posted 16 Sep 2021 on Hotels
Hostel with convinent location
by A verified traveler
RACIST PIGS
Posted 8 Dec 2020 on HotelsThey are racist theives. I cancelled because of the pandemic and they refused to refund the money. Do they want me to catch the COVID virus and die. It was a lot of money close to a thousand US dollars.
by A verified traveler
RACIST HOSTEL
Posted 8 Dec 2020 on HotelsI could not make the trip and the hotel refused to give me a refund. The hotel was wicked and inconsiderate and it was daylight robbery. I did not pay for two days like other people I paid for two weeks. It was a lot of money close to a thousand US dollars and they kept the money when I cancelled in advance because of the pandemic. It is not my fault there was a pandemic . They are racist and theives. Do not go to that hostel. They said I bought a non refundable booking. So what. The airline gave me credit everyone is giving credit. Everyone is giving a refund they understand there is a pandemic. This hostel is heartless and are theives and racist because I am black.
Comment from Hotel Management
10 Dec 2020 by Zug Youth Hostel, Hotel Management
Dear Nnenna
Thank you for your comment to which we would like to respond as follows:
We understand that you are upset about not being refunded. But you chose to make a non-refundable reservation yourself in June 2020. Non-refundable rates are lower than the normal rates and in case of a cancellation there is no payback. In addition, travelling restrictions were already well known in June, regarding the pandemic. So it was foreseeable that you might not be able to travel in September this year. The total amount for your nine days stay was less than USD 400.
Your accusations that we are racists and thieves are completely unfounded. The Youth Hostels are an international association with hostels in more than 80 countries. Everybody is welcome in our hostels, regardless of race or age. As you booked online, we have never seen you, nor did we talk to you. And we are no thieves as the conditions of a non-refundable booking are clearly written on the website and you have to confirm it before you can complete your booking.
Maybe you underestimated the situation and of course we would have liked to welcome you in the Zug Youth Hostel. Unfortunately the situation is very unpleasant for all of us and we truly hope to welcome you one day to our hostel and convince you of our hospitality.
Kind regards, Barbara (guest service, Swiss Youth Hostels)
by A verified traveler
Posted 13 Oct 2019 on Hotels
by A verified traveler
Posted 11 Oct 2019
Great staff and very clean facilities, good breakfast
by A verified traveler
Will stay again!
Posted 9 Jul 2019 on HotelsWonderful hostel! It’s clean and safe and family friendly. Right by the train station and the lake, as well as being close to bike trails and restaurants. Walking distance to old town. The free breakfast is also a highlight!
