Ratings based on 260 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Every things perfect
Comment from Hotel Management
14 Dec 2024 by Dedeman Zonguldak Otel, Hotel Management
Dear Guest, First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. We would like you to know that we will be honored to host you again in our hotel as soon as possible.Kind regards Guest Relations Officer
by A verified traveler
Posted 6 Dec 2024
Old stained furniture. Unkept hallways. Smells like smoke, even in the “non-smoking rooms”…
Sleep if you can
Comment from Hotel Management
7 Dec 2024 by Dedeman Zonguldak Otel, Hotel Management
Dear Guest, First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. *You can get support from the reception 24 hours a day for problems with your room.If there is a negative situation in your room, we can change the room.Kind regards Guest Relations Officer
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dedeman Zonguldak Otel, Hotel Management
Dear Guest , First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. We would like you to know that we will be honored to host you again in our hotel as soon as possible. Kind regards Guest Relations Officer
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Misafir İlişkileri, Hotel Management
Dear Guest, We would like to thank you for taking the time to write for us about your experience at the Dedeman Zonguldak Hotel. Based on your comment, we understand that you did not receive enough of the service you expected from our hotel. We hope to have the opportunity to welcome you back to our hotel and make up for this situation. Kind regards, Guest Relations Officer
by A verified traveler
I will not book it in the future
Posted 11 Sep 2024 on HotelsThis hotel has poor service. Unfortunately, the room was not cleaned despite the early warning and the repeated cleaning.
Comment from Hotel Management
12 Sep 2024 by Misafir İlişkileri, Hotel Management
Dear Alshehri,Thank you for taking the time and evaluating your accommodation experience in Dedeman Zonguldak.We would like to state that we are extremely sorry for the inadequate level of service you experienced during your stay. As soon as possible, the subject will be investigated in all aspects and returned to your side.That we are always continuing to improve our service standards has been communicated to the relevant persons and departments taking into account the points you have given.We want you to know that we will be honored to welcome you back to our hotel in the near future.Sincerely.
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Misafir İlişkileri, Hotel Management
Dear Guest , First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. Necessary actions will be taken considering your feedback. We would like you to know that we will be honored to host you again in our hotel as soon as possible. Kind regards Guest Relations Officer
by A verified traveler
Posted 20 Aug 2024
Nice hotel with breathtaking views
Comment from Hotel Management
20 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Guest ,First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. We would like you to know that we will be honored to host you again in our hotel as soon as possible.Kind regardsGuest Relations Officer
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Misafir İlişkileri, Hotel Management
Dear Guest , First of all, thank you very much for taking the time to rate your experience while staying at our hotel. Your comment has been shared with our team members. Necessary actions will be taken considering your feedback. We would like you to know that we will be honored to host you again in our hotel as soon as possible. Kind regards Guest Relations Officer
by A verified traveler
Posted 23 Jul 2024 on Hotels
Very good service and quiet. Nice view and spacious.
Comment from Hotel Management
24 Jul 2024 by Misafir İlişkileri, Hotel Management
Dear Guest, We would like to thank you for taking the time to write for us about your experience at the Dedeman Zonguldak Hotel. Based on your comment, we understand that you did not receive enough of the service you expected from our hotel. Your valuable notification will be shared with the necessary departments and the necessary actions will be taken. We hope to have the opportunity to welcome you back to our hotel and make up for this situation. Kind regards, Guest Relations Officer
by A verified traveler
Posted 29 Apr 2024
Very friendly staff
Comment from Hotel Management
30 Apr 2024 by Misafir İlişkileri, Hotel Management
Dear Guest George AYOUB,We would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Welcoming you back to our Hotel in the near future.Kind regards,Guest Relations Officer
