Ratings based on 1,536 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Did not have working A/C and rooms were very small.
by A verified traveler
Posted 15 Jan 2025
Rooms were extremely hot, bed were very uncomfortable and ACs did not work, couldn't rest due to the room being so hot
Comment from Hotel Management
15 Jan 2025 by José Antonio Rangel, Hotel Management
Dear Lizbeth:Thank you for taking the time to tell us about your experience at the Ibis Tijuana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler from Simi Valley
Posted 15 Jan 2025
Great experiences.
Comment from Hotel Management
15 Jan 2025 by José Antonio Rangel, Hotel Management
Estimada Nayeli, Muchas gracias por elegir Ibis Tijuana en su visita a la Ciudad. Estamos muy agradecidos por sus amables comentarios. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo. Saludos!
by A verified traveler
Posted 14 Jan 2025
Near shops, mercado and Costco
Comment from Hotel Management
14 Jan 2025 by José Antonio Rangel, Hotel Management
Dear Patricia:We very much appreciate your comments regarding your stay at the Ibis Tijuana. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 13 Jan 2025
Its very safe , clean ,modern hotel! Lots of shopping, eating options, costco , all of this at walking distance...
Comment from Hotel Management
13 Jan 2025 by José Antonio Rangel, Hotel Management
Dear Cecilia:We very much appreciate your comments regarding your stay at the Ibis Tijuana. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by José Antonio Rangel, Hotel Management
Estimado Rafael, Muchas gracias por su amable calificación. Estaremos encantados de recibirlo en su próxima visita a la ciudad en un futuro muy cercano. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Saludos!
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by José Antonio Rangel, Hotel Management
Estimado Angel, Muchas gracias por su amable calificación. Estaremos encantados de recibirlo en su próxima visita a la ciudad en un futuro no muy lejano.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Saludos!
by A verified traveler
Posted 11 Jan 2025
Every thing was fine until I found 1 cockroach hope they take care of the problem.
Comment from Hotel Management
13 Jan 2025 by José Antonio Rangel, Hotel Management
Dear Janet:Thank you for taking the time to tell us about your experience at the Ibis Tijuana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 10 Jan 2025
Lo único que cambiaría es que recibir un cuarto con la regadera que no tiene como contener el agua es molesto. La puerta que se desliza del baño pesadisima. Otras veces los cuartos que nos dieron mucho mejor no se qué pasó esta vez nos hemos quedado ahí unas 7 veces
Comment from Hotel Management
11 Jan 2025 by José Antonio Rangel, Hotel Management
Agradecemos el tiempo que se ha tomado en compartir sus comentarios. Lamentamos los incovenientes que ocasionó esta falla en nuestro servicio. Hemos compartido sus comentarios con nuestro equipo para que mejoremos la atención y servicio a nuestros huéspedes. Esperamos que nos brinde la oportunidad de atenderle nuevamente para ofrecerle una mejor experiencia. Saludos!
by A verified traveler
Posted 9 Jan 2025
Good
Comment from Hotel Management
9 Jan 2025 by José Antonio Rangel, Hotel Management
Estimado Roberto, Muchas gracias por elegir Ibis Tijuana en su visita a la Ciudad. Estamos muy agradecidos por su amable comentario. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo. Saludos!
