Ratings based on 1,261 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
walkable dining and shopping.
More breakfast staff needed.
Comment from Hotel Management
26 Nov 2024 by Gerente de Calidad, Hotel Management
Thank you for your feedback, Azalia! We're glad to hear that you enjoyed the walkable dining and shopping options near our hotel. We appreciate your suggestion for more breakfast staff and will certainly take it into consideration to improve our service. Your satisfaction is important to us and we hope to welcome you back again soon for another pleasant stay at Krystal Urban Guadalajara.
by A verified traveler
Posted 24 Nov 2024
The area where is located
Comment from Hotel Management
25 Nov 2024 by Gerente de Calidad, Hotel Management
Dear Sandra, thank you for sharing your thoughts with us! We are glad to hear that you appreciated our location at Krystal Urban Guadalajara. Our goal is to provide our guests with the best possible experience, and being situated in a vibrant area is a key part of that. We hope you had the chance to explore the local attractions and enjoy the unique offerings nearby. If you have any specific recommendations or feedback about your stay, we would love to hear it. We look forward to welcoming you back for another memorable experience!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Gerente de Calidad, Hotel Management
¡Hola Araceli! Agradezco tus comentarios. Nos alegra saber que disfrutaste de una cómoda estancia con nosotros y que nuestro equipo cumplió con tus expectativas. ¡Esperamos verte de nuevo pronto en Krystal Urban Guadalajara!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Gerente de Calidad, Hotel Management
¡Hola Cindy! Agradezco tus comentarios. Nos alegra saber que disfrutaste de una cómoda estancia con nosotros y que nuestro equipo cumplió con tus expectativas. ¡Esperamos verte de nuevo pronto en Krystal Urban Guadalajara!
by A verified traveler
Posted 18 Nov 2024
personal amable profesional
Comment from Hotel Management
19 Nov 2024 by Gerente de Calidad, Hotel Management
Estimado Rene, ¡gracias por compartir tu experiencia en nuestro hotel Krystal Urban Guadalajara! Nos alegra saber que disfrutaste de la amabilidad y profesionalismo de nuestro personal. En nuestro compromiso por brindar un excelente servicio, es muy importante para nosotros que te hayas sentido bien atendido. Esperamos poder recibirte nuevamente en el futuro para que disfrutes de una estancia aún más placentera. ¡Será un placer atenderte de nuevo en tu próxima visita a Guadalajara!
by A verified traveler from Irvine
Posted 14 Nov 2024
Nice place, clean.
Comment from Hotel Management
14 Nov 2024 by Gerente de Calidad, Hotel Management
Dear Jin Woo, thank you for your kind words! We're delighted to hear that you found Krystal Urban Guadalajara to be a nice and clean place. Our team works hard to maintain a welcoming atmosphere and high standards of cleanliness. We appreciate your feedback and hope to welcome you back for another pleasant stay soon. Safe travels!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Gerente de Calidad, Hotel Management
Estimada Melissa, lamento mucho los inconvenientes que tuviste durante tu estancia en el Hotel Krystal Urban Guadalajara. Agradecemos tus comentarios y trabajaremos en mejorar el servicio. ¡Esperamos verte de nuevo para brindarte una mejor experiencia!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Gerente de Calidad, Hotel Management
¡Hola Yanzhong! Agradezco tus comentarios. Nos alegra saber que disfrutaste de una cómoda estancia con nosotros y que nuestro equipo cumplió con tus expectativas. ¡Esperamos verte de nuevo pronto en Krystal Urban Guadalajara!
by A verified traveler
Posted 5 Nov 2024
Very well situated, within walking distance of restaurants, coffee shops and malls.
I got a room in lower floors, from the window you can see the restaurant in the lobby. If the restaurant gets a little bit noisy you can hear it from the room.
Comment from Hotel Management
6 Nov 2024 by Gerente de Calidad, Hotel Management
Dear Marco, thank you for choosing Krystal Urban Guadalajara and for sharing your feedback. We're delighted to hear that you enjoyed our convenient location near restaurants and shopping. We appreciate your comments regarding the noise from the restaurant. Your comfort is important to us, and we will take your feedback into consideration as we continually strive to enhance our guest experience. If you have an opportunity to visit us again, please let our team know your preference for a quieter room, and we will gladly assist you. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
excellent
Comment from Hotel Management
3 Nov 2024 by Gerente de Calidad, Hotel Management
Dear Araceli, thank you for taking the time to share your thoughts! We're delighted to hear that you had an excellent experience at Krystal Urban Guadalajara. Our team works diligently to ensure that our guests enjoy a comfortable and memorable stay, and it's rewarding to know we met your expectations. We look forward to welcoming you back on your next visit. If there’s anything specific you loved or suggestions you have, please don’t hesitate to reach out. Safe travels!
