Ratings based on 217 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Zieglerville
Posted 23 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Entire room is smell of mold.
Coz they using old old mattress!
I canceled them and make another reservation!!
Comment from Hotel Management
14 Nov 2024 by El Cozumeleño, Hotel Management
Thank you
by A verified traveler from Zieglerville
Posted 7 Nov 2024
First time dtaying there. Staff was very friendly. Will stay again.
Comment from Hotel Management
14 Nov 2024 by El Cozumeleño, Hotel Management
thank you
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
6 Nov 2024 by El Cozumeleño, Hotel Management
come back soon
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
23 Oct 2024 by El Cozumeleño, Hotel Management
Fue un placer atenderlos
by A verified traveler from Deer Park
Posted 25 Sep 2024
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol.
The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no.
Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close.
Fatima at the front desk was absolutely a gem in a very negative stay however.
Comment from Hotel Management
25 Sep 2024 by El Cozumeleño, Hotel Management
thank you
by A verified traveler
Posted 10 Sep 2024
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Comment from Hotel Management
25 Sep 2024 by El Cozumeleño, Hotel Management
Thank you
by A verified traveler from austin
Posted 6 Sep 2024
Love the ocean and fish
Comment from Hotel Management
25 Sep 2024 by El Cozumeleño, Hotel Management
thank you
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by El Cozumeleño, Hotel Management
thank you
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by El Cozumeleño, Hotel Management
Thank you
