Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff was very nice, the food was very good. The property can use a bit of update. Overall, we enjoyed our stay.
Comment from Hotel Management
22 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Paul,We would like to thank you for sharing your comments with us and with all the team. It is a pleasure that you had an excellent experience with us and that you have been able to enjoy our delicious gastronomy and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. Likewise, we appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope to have the honor of welcoming you once again in the future. Warm regards, Carlos Cepeda.
by A verified traveler
Posted 21 Nov 2024
Beautiful
Comment from Hotel Management
21 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Arturo,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Carlos Cepeda.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Carlos Cepeda, Hotel Management
Dear April,Thank you very much for taking the time to share a score of our establishment for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.
by A verified traveler
Posted 18 Nov 2024
Perfect!
Comment from Hotel Management
19 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Jose,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are glad that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Carlos Cepeda.
by A verified traveler
Posted 17 Nov 2024
A nice getaway location
Comment from Hotel Management
19 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Yekaterina,We appreciate the time you have taken to share such nice comments about our hotel. It is a pleasure that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to see you again shortly. Kind regards, Carlos Cepeda.
by A verified traveler
Posted 15 Nov 2024
Love the view at the water front
Comment from Hotel Management
15 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Tammia, It gives us great pleasure to know that you enjoyed your stay with us.We are glad to know that you have been able to enjoy our restaurants, as well as, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home.We hope to have the honor of welcoming you once again in the future.Kind regards,
by A verified traveler
Posted 13 Nov 2024
This was an amazing resort, the staff are super friendly, lots of food options and entertainment. Me and my wife had a great time. Would recommend to anyone.
Comment from Hotel Management
14 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Madeleine,We appreciate the time you have taken to share such nice and detailed comments about our hotel. It is a pleasure that you have been able to enjoy our delicious gastronomic variety, entertainment and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Carlos Cepeda.
by A verified traveler
Posted 13 Nov 2024
Excellent dinning options, great menu, food and drinks and friendly staff.
Comment from Hotel Management
13 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Joel,We appreciate the time you have taken to share such nice and detailed comments about our hotel. It is a pleasure that you have been able to enjoy the delicious gastronomy of our specialty restaurants and the service by our excellent work team, our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Carlos Cepeda.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Carlos Cepeda, Hotel Management
Dear Ava,Thank you very much for taking the time to share a score of our establishment for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Carlos Cepeda, Hotel Management
Dear guest,Thank you very much for taking the time to share a score of our establishment for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.
