Ratings based on 134 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024
Very clean, very excluded, STAFF WERE AMAZING!
Room service was quick and tasty (Zyggis)
Comment from Hotel Management
24 Jul 2024 by The Beach Tulum team, Hotel Management
Thank you for your review. We are going to share it with our team and we are happy to know that you enjoy the room servicewe hope to see you back soon!
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 28 May 2024
great place
Comment from Hotel Management
8 Jun 2024 by The Beach Tulum team, Hotel Management
Thank you for your review and we hope to see you back soon!
by A verified traveler
Posted 27 May 2024
I’ve never been to Tulum and in booking this property it is close to both popular beach clubs of MIA and TABOO… the ocean was steps away from my room and as this was an adult only property it wasn’t wild with young folks running around. This property doesn’t have tv in their rooms which is perfect to disconnect completely and fully enjoy your experience at the beach listening to the waves. As I speak very very little Spanish the staff was able to speak and understand English. Everyone I dealt with was nice and polite and accomodated my need for extra water in my room. I would absolutely recommend this place and I myself will be going back to this very property!!!! Oh in case you were looking for all inclusive this isn’t it, so be prepared to spend a bit more money. There isn’t a shuttle to the hotel and back to the airport it is a taxi service but it is a nice service. Also there isn’t a phone in the room everything is communicated through the WhatsApp app. But it’s wasily navigated and your questions are answered right away. O think that sums it up!!!!!
Comment from Hotel Management
8 Jun 2024 by The Beach Tulum team, Hotel Management
Dear Marina, Thank you so much for sharing your review. We're elated to read you had such a wonderful vacation and hope to see you back soon!
by A verified traveler from Panorama city
Posted 18 May 2024
The staff were all very nice, the customer service was great, loved the location, the beach, and the mini fridge in the room:)
Comment from Hotel Management
21 May 2024 by Your The Beach Tulum Hotel Team, Hotel Management
Dear Azatui,Thank you for your review, we're elated that you loved your stay, our location and customer service.We hope to see you back soon!
by A verified traveler
Posted 16 Apr 2024 on Hotels
Wow, amazing experience!!!
We have been in 3 different hotels in Tulum on the past 3 weeks, I must say this weekend at the “Beach Hotel” was a mind blowing experience compared to the other hotels.
First , the location is perfect, close to all the happenings on the strip , shops, beach clubs, restaurants.
About the property and the stuff , you couldn’t ask for more kindness of the stuff and their services, always there to help and service you , super clean and nonstop little things to make your stay pleasant.
The restaurants on the property “Ziggie’s” and “Fresco’s” have amazing menus, we ate all our meals for the whole 5 days with them.
They provide an assigned beach spot for each guest with full service no charge and super privet.
Complimentary breakfast with open menu from both restaurants to order anything you want.
Concierge services always happy to help.
Great and safe free parking spots.
We had live music at “Ziggie’s every night during dinner.
Free access to the spa and the gym.
Amazing room with beach front , with a private rooftop with jacuzzi.
I could go more and more how amazing this place.
bottom line they don’t rip you off like other hotels, and provide you with a lot of extra stuff to make your stay so amazing.
We will definitely go back every time we are in Tulum , this will be our spot from now and on 🙏👍❤️
Comment from Hotel Management
16 Apr 2024 by The Beach Tulum Hotel Team, Hotel Management
Dear Ilan, Thank you so much for sharing your incredible review!It's fantastic to read that we stood out among the other hotels you've visited in Tulum. We're thrilled that you found our location to be perfect, placing you right in the heart of the hotel zone. Our team takes great pride in providing exceptional service, and it's really heartwarming to know that their kindness and attention to detail made your stay memorable. We're delighted that you enjoyed dining at Ziggy’s and Fresco’s.It's wonderful to hear that you appreciated the personalized beach service and the various amenities we offer, including complimentary breakfast, live music at Ziggy’s and access to our spa and gym facilities. And of course, we’re thrilled that you loved your Beachfront Rooftop room.Thank you for highlighting that we strive to provide value to our guests without any hidden fees or surprises. We can't wait to welcome you back as our guest whenever you find yourself in Tulum again!
by A verified traveler
Paradise
Posted 13 Mar 2024 on HotelsAmazing place, absolutely stunning. Sunrise was amazing!
Comment from Hotel Management
13 Mar 2024 by Your The Beach Tulum Hotel Team , Hotel Management
Thank you for your wonderful feedback! We're thrilled you enjoyed the beautiful sunrises from your room. Hope to see you back soon,
by A verified traveler
Posted 18 Feb 2024
It was perfect in every way! Really no need to leave the property for anything at all. But you can walk anywhere. It was a gorgeous vacation
Comment from Hotel Management
19 Feb 2024 by Your The Beach Tulum Hotel Team, Hotel Management
Dear Janet, Thank you so much for sharing your review. We're elated to read you had such a wonderful vacation and hope to see you back soon!
by A verified traveler
Posted 7 Feb 2024
Location on beach as well as walkout into palm trees and clear sound of ocean was super nice.We felt we had privacy despite proximity to other suites.Wonderful sunrise view from suite.Heated plunge pool on ocean side was the best. Overall property was a little dated but very well maintained. Will definitely be back.
Comment from Hotel Management
7 Feb 2024 by Your The Beach Tulum Hotel Team, Hotel Management
Dear Daniel, Thank you so much for taking the time to share your experience with us! We're thrilled to read that you enjoyed the incredible location of our hotel and It's fantastic that you felt a sense of privacy.We are glad you loved the heated plunge pool on the ocean side – it's truly a highlight! We appreciate your feedback on the overall property, and we want to assure you that we are continuously working to enhance and update our facilities. We look forward to welcoming you back for another unforgettable stay!
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Your The Beach Tulum Hotel Team , Hotel Management
Thank you and we hope to see you back!
