Ratings based on 178 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
this hotel far exceeded our expectations, it was so beautiful, our room so comfortable. But it was the service and attention to detail that blew us away, the staff were so nice , little touches like tea and chocolates in our room in the evening. Also the food was excellent in the restaurant ,
which also had the best view of the ocean along the whole beach, we will be back.
by A verified traveler
Posted 25 Dec 2024
Awesome
Comment from Hotel Management
25 Dec 2024 by Gerente General, Hotel Management
Thank you for your fantastic feedback! We're thrilled you had an awesome experience and look forward to welcoming you back soon! Laura Avila & Lula's Family
by A verified traveler
Posted 21 Dec 2024
Great property!
Comment from Hotel Management
22 Dec 2024 by Gerente General, Hotel Management
Dear Catherine,Thank you for your kind review! We’re so glad you enjoyed your stay and appreciated the property. We look forward to welcoming you back soon for another great experience!Laura Avila & Lula's Family
by A verified traveler
Posted 15 Dec 2024
Our stay at Lula was short but wonderful.
The room itself is few steps from the beach which is a big plus. We stayed in the beach side of the property, and the room was bright, clean, and had all the amenities you could need.
The location of the hotel is perfect also, far from the noise of all the clubs and dancing restaurants but still in a reasonable walking distance (10/15 min). This place will clearly be my go to in Tulum.
Comment from Hotel Management
22 Dec 2024 by Gerente General, Hotel Management
Dear Najlaa,Thank you for your lovely review! We’re so happy to hear that your stay, although short, was wonderful. It’s great to know you enjoyed the convenient location just steps from the beach, the bright and clean room, and the peaceful yet accessible spot away from the noise. We’re honored to be your go to place in Tulum and can’t wait to welcome you back for a longer stay next time!Laura Avila & Lula's FamilyLula Seaside Boutique Hotel
by A verified traveler
Posted 3 Dec 2024
The best thing is absolutely yoga classes. Never forget this moment forever.
Comment from Hotel Management
4 Dec 2024 by Gerente General, Hotel Management
Dear Yebin,Thank you for your lovely feedback! We’re so happy to hear that the yoga classes made such a lasting impression on you. Moments like these are what we strive to create for our guests. We look forward to welcoming you back for more unforgettable experiences!Laura Avila & Lula's Family
by A verified traveler
Posted 2 Dec 2024
Nice, lovely and relaxing quiet place in Tulum beach. They kept our room tidy at all time without asking them. Every evening there’s a tea waiting for after getting back to dinner or cocktails. The staff were so helpful and friendly. Definitely recommend this place.
Comment from Hotel Management
4 Dec 2024 by Gerente General, Hotel Management
Dear John,Thank you for your kind words! We’re delighted to hear you enjoyed the peaceful and relaxing atmosphere, as well as the thoughtful touches like the evening tea and attentive housekeeping. Our team takes great pride in providing friendly and helpful service, and it’s wonderful to know it made your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back soon!Laura Avila & Lula's Family
by A verified traveler
Posted 25 Nov 2024
This is very beautiful property. Loved our room.
There are plenty of cabanas for the guest. Food was amazing.
There is a room for improvement for coffee but everything else was nice.
Comment from Hotel Management
29 Nov 2024 by Gerente General, Hotel Management
Dear Guest,Thank you for your lovely review. We’re so glad to hear you enjoyed the property, your room, and the ample cabanas available for our guests. It’s wonderful to know you loved the food as well! We appreciate your feedback about the coffee and will certainly work on enhancing that aspect. We hope to have the pleasure of welcoming you back soon!Laura Avila & Lula's Family
by A verified traveler
Posted 9 Nov 2024
Nice and quiet property, centrally located in Tulum beach. Good restaurant on site.
A bit overpriced compared to other places.
Comment from Hotel Management
10 Nov 2024 by Gerente General, Hotel Management
Dear Izabela, Thank you for your feedback! We're glad to hear you enjoyed the peaceful atmosphere, central location, and our on-site restaurant. Regarding the pricing, we strive to maintain a balance that reflects the quality and experience we aim to provide. We appreciate your comments and look forward to welcoming you back soon. Laura Avila & Lula's Family
by A verified traveler
Posted 7 Nov 2024
Staff was very helpful and. Property was clean, beach was clean as well
Comment from Hotel Management
8 Nov 2024 by Gerente General, Hotel Management
Dear Gaurav,Thank you for your kind review! We're delighted to hear that you found our staff helpful and enjoyed the cleanliness of our property and beach. We hope to welcome you back for another relaxing stay soon! Laura Avila & Lula's Family
by A verified traveler
Posted 5 Nov 2024
Loved my stay at Lula ♥️ the room, amenities and lounge areas were calming, peaceful and luxurious. Will be back 💫🤩
Comment from Hotel Management
5 Nov 2024 by Gerente General, Hotel Management
Dear Francesca,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Lula and found the room, amenities, and lounge areas to be calming, peaceful, and luxurious. We can't wait to welcome you back for another relaxing experience. See you soon! Laura Avila & Lula's Family
