Ratings based on 984 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
the beach are closed off from private resorts
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Perfect stay!
by A verified traveler
Posted 5 Nov 2024
Property was lovely for the most part, including the restaurants in the area and convenient for shopping but a few issues. We were not told we would be charged for wifi daily and tried to charge us when we checked out. I had to show them that my reservation said free wifi daily. The rooms were clean but the bedding for a couple nights smelled moldy and felt damp.
They told us we could get tickets for the beach club but when we went to get them we’re told they were sold out and only had a certain amount. If we knew that we would have coke first thing in the morning. It was nice they let us check in early at noon but didn’t give us the room with the King size bed and pull out couch. It was a double bed and much smaller room.
by A verified traveler
Posted 2 Nov 2024
I love this hotel!
Have the best time always
by A verified traveler
Posted 1 Oct 2024
Big shoutout to Ingrid front desk staff!!
Recommend this resort for stay.
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear WilliamIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 1 Oct 2024
I love this Resort, this is my 5th time Here, my Brothers & Mom live here. I really enjoy when they come to visit me. My Breakfast Buffet is amazing & Pool, Rooms, i love it's in Puerto Cancun, the view, the mall. I feel in another world.
Thank you 🤗
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear DanielIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 1 Oct 2024
The staff at the hotel were very friendly, polite and helpful. The hotel was very clean and rooms were of an excellent standard and size. I would not hesitate to stay there again
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear StepheIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 30 Sep 2024
Excellent resort with attentive and helpful staff. Staying here made my trip so much more pleasurable.
Comment from Hotel Management
30 Sep 2024 by Leo, Hotel Management
Dear BongIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
