Ratings based on 46 Verified Reviews
3.8 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Las Gaviotas Hotel & Suites, Hotel Management
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia.
by A verified traveler
Posted 12 Aug 2022
by A verified traveler from Miami
Posted 5 May 2022
Great
Comment from Hotel Management
6 May 2022 by Las Gaviotas Hotel & Suites, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 Mar 2020 on Hotels
Comment from Hotel Management
21 Mar 2020 by Las Gaviotas Hotel & Suites, Hotel Management
Dear guest, our biggest motivation is that our visitors have a good experience during their stay, so we will appreciate that you tell us about your experience to know what you did not like and we can improve.
We invite you to visit us soon and live a more comfortable experience.
Best regards!
by A verified traveler
Posted 2 Jan 2020 on Orbitz
The property location was quiet and in a nice neighborhood. I did not like that there was no television in living room area, there was a television in kids room, but not in master room. We did not like that.
Breakfast was advertised when we booked - and with 4 children, I booked that place for that reason. When we got there, I asked time of breakfast and they said we were the only ones getting it, but first she checked our reservation. Breakfast was toast, peanut butter/jelly, coffee, one fruit per person, and kerns juice for three days, which was replaced by tang for the next three days. When peanut butter ran out, that was it- only jelly. That should be advertised, I was expecting warm breakfast - since the pictures we saw showed hot breakfast and there was no distinction made in the information. I also had to remind them every morning to provide us breakfast, which should have been understood based on our booking.
Mari, our assigned cleaning lady/host was attentive with all our question, she was great. Unfortunately, she could only do what she could based on what the property allowed her to do.
Comment from Hotel Management
8 Jan 2020 by Las Gaviotas Hotel & Suites, Hotel Management
Dear María, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay.
We apologize for the incidents that occurred regarding breakfast, thanks for notifying us so that it does not happen again in the future.
We will continue working to provide the best service and hope to see you soon.
Best regards!
by A verified traveler
Posted 12 Jul 2019
Good experience
.
by A verified traveler
Posted 27 May 2019
by A verified traveler
Posted 3 Apr 2019 on Orbitz
by A verified traveler from California
Posted 3 Apr 2019 on Orbitz
I don’t like, that wasn’t what I was expecting, no hot water,
by A verified traveler
Posted 3 Apr 2017 on Orbitz
Location: The hotel is located a little outside of the hotel zone. It is easy to get to the hotel zone by bus.
The hotel staff is nice and accommodating. They gave us good tips about what to do in the area.
Good:
-spacious rooms
-free bottle of water and carton of milk
-free parking
-nice pool
-air conditioned rooms
Bad:
-water heater broke during our stay so we had to take cold showers
-you have to ask for towel replacements at the front desk instead of getting them exchanged in your room
-you get charged $10 per spotted towel so you have to be extra careful with make up
-there is no bell at front desk so if there is no one there you have to yell for someone if there is someone there
-you only get one breakfast. You don't get breakfast for every day of your stay.
-breakfast is literally toast with jam and coffee
-not all of the power outlets worked
-bed sheets were stained
