Ratings based on 83 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
This property was stunning with beach access that was absolute perfection. The staff were amazing, and they were attentive to all our needs. We really enjoyed the serenity of this property. If you’re looking for a property to get away from the hustle and bustle of your busy life, this hotel is for you. It’s a true oasis of peace. Just make sure to note that there is not a tv in the room so bring your own device (iPad etc), we used our phones. There isn’t night life entertainment on the north side of the beach which we were thankful for. If you’re looking to party I suggest you find a hotel on the south side of the beach. Alito Hotel Tulúm is a place my husband and I plan on returning to. One last note, you will need transportation to get around. This hotel is not in walking distance to anything except the ruins (15) minutes. We used taxi services on the days we ventured out and it worked out for us. You will have to pay the Jaguar Park fee on the days you go and come from the property as well. It’s a small fee of $3 each person I believe. The property is well worth the stay and I highly recommend it if you are looking for a place to truly relax.
Comment from Hotel Management
29 Aug 2024 by Alito Tulum, Hotel Management
"Good afternoon! Thank you so much for your valuable feedback"
by A verified traveler
Posted 20 Aug 2024
Had a wonderful time with my adult kids! They loved the beach bungalows and I was happy to be on the 2nd floor in the main area. AC was wonderful when coming in from the beach. Water pressure was not good but understandable for the location. Beach was beautiful and being able to take a boat from the shore to go snorkeling was a bonus. The staff and taxi drivers were wonderful!!!
Comment from Hotel Management
21 Aug 2024 by FrontDesk Alito, Hotel Management
Dear Ella, thank you so much for having chosen us, as well for you lovely review. You'll be always welcome here.Regards!
by A verified traveler
Posted 19 Aug 2024
Would not recommend! The pictures doesn’t match the rooms! We booked for 2 week bed rooms and we got one full size bed. You can hear things crawling on your roof and the service is horrible!
Comment from Hotel Management
19 Aug 2024 by villaseñor, Hotel Management
I sincerely apologize that your experience did not meet your expectations. Your feedback is incredibly important to us, and we are taking it into serious consideration.Could you please clarify if, at the time of your check-out, you mentioned that you were leaving the hotel for this reason? Understanding your perspective is crucial for us.Additionally, when you checked in, did you inform the receptionist that the type of bed provided was not what you had requested? Your insights will help us ensure that we improve our services and prevent similar issues in the future.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
15 Aug 2024 by FrontDesk Alito, Hotel Management
Estimado huesped, agradecemos su visita asi como tambien su puntuacion sobre su experiencia en Alito Tulum Hotel.Muchas gracias!Saludos cordiales.
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
15 Aug 2024 by FrontDesk Alito, Hotel Management
Estimado huesped, agradecemos su visita asi como tambien su puntuacion sobre su experiencia en Alito Tulum Hotel.Muchas gracias!Saludos cordiales.
by A verified traveler
Posted 2 Aug 2024
I really enjoyed the little hut we stayed in, it has just the necessities. No tv which is ok since we were out and about. We had A/c which was more important. Beach access and restaurant. In order to get to hotel we had to go through a checkpoint to make sure we didn't have plastic bottles since the hotel was in a conservation area. There is a entrance fee to go in to the conservation area as well. The mayan ruins are a 10 min walk away. The hotel has bikes to rent. All in all i loved it! The staff was friendly and attentive. Anything i asked for was available and brought to me like towels and a blanket. Room service was really good. I did point out a concern about the wooden walkway that was in need of repair, many wooden planks were popped out or sunk in making it a safety concern for someone walking not paying attention. If we wanted to go to an oxxo or store we would have to go back to town which was outside the conservation area and if we got back before 5 we would have to go thru checkpoint again to check for plastic. All in all 4/5 only because of the repairs needed on the walkway and the lack of accessibility to a store.
Comment from Hotel Management
15 Aug 2024 by FrontDesk Alito, Hotel Management
Estimada Astrid, agradecemos su visita asi como tambien su puntuacion sobre su experiencia en Alito Tulum Hotel. Siempre sera bienvenida aqui.Muchas gracias!Saludos cordiales.
by A verified traveler
Posted 21 Jul 2024
The food and cocktails were delicious and reasonably priced. The included breakfast was a nice bonus to the stay. The rooms were kept clean. We brought a lot of sand in the room daily and housekeeping did a great job keep the floors clean. David, the manager, was exceptional! The front desk staff always helped us get our taxi and anything else we needed. The property is nicer than photographs shown on the site. I’d not only visit again but recommend friends who want a nice beachfront, to check out Alito.
Comment from Hotel Management
30 Jul 2024 by FrontDesk Alito , Hotel Management
Dear Chanelle,Thank you so much for having chosen us, also for your lovely review about our hotel, staff and services. Your feedback help us to continue working hard for our guests!Regards,
by A verified traveler from bronx
Posted 6 Jul 2024
Great staff
Comment from Hotel Management
8 Jul 2024 by Alito Hotel Tulum, Hotel Management
Thank you so much for your comments Johanna we will be happy to have you back any time!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Alito Tulum, Hotel Management
Hello Ms. YelldyThank you for staying in Alito Tulum Hotel, we are happy you had a pleasant stay. We hope to have you back soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
30 Jun 2024 by CMG, Hotel Management
Dear Jady,Thank you for choosing Alito and Tulum destination to enjoy your vacations, i hope the experience you had with us was excellent and hope to see you soon.Cordially Alito Team
