Ratings based on 544 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 21 Dec 2024
The service staff was very nice and helpful. We had a pleasant stay.
Comment from Hotel Management
23 Dec 2024 by Front Desk, Hotel Management
Thank you very much Karina for your comment. We hope to have the pleasure to welcome you againHotelito Azul
by A verified traveler
Posted 19 Dec 2024
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense.
Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit.
All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible.
During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.
by A verified traveler
Posted 17 Dec 2024
If you are looking to relax and enjoy quite time this is the place. The property and room were very cleaned and the staff is always willing to help with anything you need. I will go on vacation and stay here again. Just loved it.
Comment from Hotel Management
18 Dec 2024 by Front Desk / Hotelito Azul, Hotel Management
Dear Gaudys,Thank you very much for taking the time to rate us, we are very pleased that you were able to enjoy what Hotelito Azul has for you.We will be very happy to see you again on your next vacation.We hope you arrived home safely.Best regards.
by A verified traveler
Posted 29 Nov 2024
Will be staying again. A home away from home
Comment from Hotel Management
16 Dec 2024 by Front Desk / Hotelito Azul, Hotel Management
Dear Hector,We appreciate the time taken to rate us, we hope your stay was pleasant, we look forward to your next vacation at Hotelito Azul.Best regards
by A verified traveler from Burien
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotelito Azul Tulum, Hotel Management
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you loved our beachfront location, beautiful rooms, and the service provided by our team. Your satisfaction means the world to us, and we can’t wait to welcome you back to Hotelito Azul. See you again soon!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotelito Azul Tulum, Hotel Management
¡Muchísimas gracias por compartir tu experiencia positiva con nosotros! Nos alegra saber que disfrutaste de nuestra ubicación frente al mar, las habitaciones y el servicio de nuestro equipo. Para nosotros, tu satisfacción es la mejor recompensa. Será un placer recibirte nuevamente en Hotelito Azul. ¡Hasta la próxima!
by A verified traveler
Posted 12 Nov 2024
Extremely pleased with our stay at Azul. The staff is friendly and attentive. Victor at the Agave restaurant deserves a special mention. You could call on him for food and drink suggestions, beach towels, sunscreen, and he would assist with a big smile and a great vibe. Overall, it was an amazing, pleasant, and relaxing experience.
Comment from Hotel Management
19 Nov 2024 by Hotelito Azul, Hotel Management
Dear AshwinWe are more than happy reading this rate that you gave us and what you describe here is what we work for! Thank you for your kind words, hopefully you come back to us soon!
by A verified traveler
Posted 30 Oct 2024
Hotel muy tranquilo y recomendable
by A verified traveler from irvine
Posted 13 Oct 2024
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Comment from Hotel Management
21 Oct 2024 by Front Desk, Hotel Management
Dear DarrenWe are grateful for the time that you took to write us this review. We are going to take a very deep look on the details that you are mentioning here. The restaurants on our property may be a lil pricey but we think they are worth every penny. We do have service on our rooftop, unfortunately its only open on the afternoon, we are sorry for the inconveniences that this may cause you and hope you return soon to Hotelito Azul.
