Ratings based on 251 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Maya Caribe is a Dos Playas Hotel; I don’t know why it’s called as a separate hotel it is basically one building from four. ( 3 named as Dos Playas and one Maya Caribe) one reception and all amenities for both.
Overall it is solid 3 star hotel. So if you choose btw two hotels there is no difference except the price and Maya building has renovated rooms and not renovated.
What I liked is that there are Sushi all day from 12 - 6 pm; pizza and hot dogs/hamburgers and drinks all day.
Lunch and Dinner I would say solid 3.7-4 star.
Good staff which can help with any needs ( just don’t forget tips if you liked the service). We had AC broken so they fixed it quick without any problems or delays.
There are bus station on the left R-1 which can deliver you to the city center just for 12 Mexican pesos (0.5USD)
When you go to the airport you can order Uber right to the hotel for around 30 USD.
Overall it’s good 3 star hotel for good price.
All the Best!
Comment from Hotel Management
11 Nov 2024 by Gustavo | Guest Service, Hotel Management
Hello, Ramil! We are pleased to read that you enojyed the food specially the sushi and thank you for recognize our effort to give a great experience to all our guests. Greetings!
by A verified traveler
Posted 10 Nov 2024
The hotel is clean and comfortable to stay. The staff are friendly, respectful and accomodating to our needs. The restaurant has great Mexican selections of foods and the servers are friendly and helpful. Our most favorite server is Lupe! He is awesome!
We will definitely stay at Dos Playas again on our next vacation to Mexico!
Comment from Hotel Management
10 Nov 2024 by Gustavo | Guest Service, Hotel Management
Hello, Elizabeth! Thank you for your comments and rating, we are glad that you had a blast in the hotel. See you soon. Best regards!
by A verified traveler
Posted 3 Nov 2024
Nice little hotel, staff is nice , food as well , you can't be difficult but for the price it's wonderful
Comment from Hotel Management
3 Nov 2024 by Gustavo | Guest Service, Hotel Management
Hello, Cynthia! Thanks for taking your time for rating us and your comments. Its a pleasure having you here all the time! See u soon. Greetings!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Gustavo | Guest Service, Hotel Management
Hello, Maximino! Thank u for your rating! Greetings!
by A verified traveler
Posted 21 Oct 2024
Solid 3* hotel with the nicest staff you'd ever meet. From the front desk to the beach towel guy and restaurant - everyone wanted to help and make your stay pleasant!
Comment from Hotel Management
23 Oct 2024 by Miranda | Guest Service, Hotel Management
Hello, Kirill! Thank you very much for taking the time to leave us a comment about your stay at home. It was lovely to have you home!
by A verified traveler
Posted 16 Oct 2024
Need an update on the rooms (bed and pillow)
Comment from Hotel Management
18 Oct 2024 by Miranda | Guest Service, Hotel Management
Hello, Evelyn. Thank you for your suggestion. You help us improve.
by A verified traveler
Posted 9 Oct 2024
Pro: Was close to downtown.
Con: Property was not clean enough, mold could be seen in the shower, roaches and windows had gaps that let rain water into the room. The food had no variety.
Comment from Hotel Management
9 Oct 2024 by Miranda | Guest Service, Hotel Management
Hello, Clarence! Thank you for taking the time to share your opinion about your stay at home. It help us identify our opportunity areas to keep improving.
by A verified traveler
Posted 30 Sep 2024
I typically don’t leave reviews at hotels, but after reading the reviews at this place, I still decided to book and see for myself. Before I start, people do have to realize that this is Mexico. As a Mexican myself, you have to keep your expectations low, as this is a country of poverty. They won’t have luxury items, they won’t have pristine buildings, but they do the best they can to make your stay comfortable.
with this said, the food here was absolutely amazing! They had different varieties of cuisine every single day. With the all inclusive plan, we were able to have breakfast lunch and dinner as well as snacks(burgers/pizza/hot dogs) Alcohol is included in your plan and it was awesome to be able to drink to our hearts content. The staff was absolutely amazing and catered to every need.
The bedrooms did exactly what they needed to do. The bed wan't comfortable, but at least it gave us a place to sleep on. The AC worked great in our room, especially after a long day of being in the sun. The room was clean. The TV worked well. The shower was amazing and anytime we needed anything. We would call the front desk and they would be at the room within like five minutes
if you’re looking for a place on the budget, I would definitely recommend this place. 10/10 I would come back and stay here!!
Comment from Hotel Management
30 Sep 2024 by Miranda | Guest Service, Hotel Management
Hello, Angeles! Thank you for taking the time to share your experience, and for giving us an opportunity with an open mind. We hope to have exceed your expectations and that you had an amazing time with us. It was lovely to hve you at home, we can't wait to have you back! Best regards!
by A verified traveler
Posted 21 Sep 2024
Big mistake staying here. I don’t recommend staying here. Staff will ask for your plate to serve again or cup to refill your bar drink. Staff is very rude and you’re limited to 2 drinks at the bar. You will be better off paying a couple bucks more and staying at a more decent hotel. Their entertainment was a pervert guy next to the tool checking out girls/women and making perverted remarks. The food does not have any flavor and nothing seemed fresh. The bar tender doesn’t not know how to make drinks. He had to constantly check his phone to see how it’s make when a drink was ordered. Room was very dirty and old. I got bitten by bed bugs. Again do yourself a favor and avoid this place!!!
Comment from Hotel Management
21 Sep 2024 by Miranda | Guest Service, Hotel Management
Hello, José Luis. I'm sorry your experience at home was not up to your stardards. The restaurant manager will check upon the report on the bars. The same goes for the bugs in the room with housekeeping. As for the issue with entertainment, we'll be escalating your report; what you are sharing is deeply concerning. Thank you for your report.
by A verified traveler
Posted 7 Sep 2024
The room was in bad conditions
Comment from Hotel Management
7 Sep 2024 by Miranda | Guest Service, Hotel Management
Hello, Isabel. Your comment help us identify our opportunity areas to be better. Thank you for coming!
