Ratings based on 3,594 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The resort is on the small side and very tired. Some updates have been made, i.e. the lobby, but there are many areas in disrepair. The grounds were not kept well. They did hit the mark on service and overall we had a good experience- the staff was excellent, food was good and afterall it is Cancun! It is a good value for the price.
Comment from Hotel Management
27 Nov 2024 by GR Solaris Cancun, Hotel Management
Dear GraceThank you for choosing our GR Solaris Cancun as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us.Your observations are highly valued and have been transmitted first-hand to the managers for the implementation of corrective measures where necessary.I hope we get the chance to welcome you again soon to experience the improvements
by A verified traveler
Posted 27 Nov 2024
I felt very safe also the place was very clean and welcoming the room was clean and I love the night shows and best of all I had lost my bathsuit and at the lost and found desk I got it back. The staffs were always very helpful and treated us as family overall I would recommend GR Solaris to anyone wanting to visit Cancun 10/10.
Comment from Hotel Management
27 Nov 2024 by GR Solaris Cancun, Hotel Management
Dear BhalmateeThank you for taking your time to share your feedback with us. We are very grateful that you have chosen us to enjoy your most recent vacation.it is always an honor to receive such complementary reviews through this means. We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.
by A verified traveler
Posted 26 Nov 2024
Dinning options was really bad except the breakfast that was great. The staff were friendly and helpful. The buliding needs some upgrade, looks old. I recommend lodging at the Royal Solares or the new one which they are atill bulding that has more like Greece vibes. We wenr on a rour and we loved the building and tbe design, we were told it will be completed by Feb 2025.
Comment from Hotel Management
27 Nov 2024 by GR Solaris Cancun, Hotel Management
Dear NjidekaThank you for choosing our GR Solaris Cancun as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. We sincerely regret that we did not fully live up to your expectations on this occasion.Your observations are highly valued and have been transmitted first-hand to the managers for the implementation of corrective measures where necessary.I hope we get the chance to welcome you again soon to experience the improvements.Best regards!
by A verified traveler
Posted 26 Nov 2024
There were spiders in various areas of our room including the sheets and towels received from the resort.
Didn’t receive VIP benefits
Excessive noise from music and pool activities going through the night.
Excessive noise from construction
Food quality and taste was awful. Leaving us to find food options out of the hotel for nearly every meal.
No assistance from concierge or front desk for arrangement of rides, activities, or anything for that matter.
Comment from Hotel Management
27 Nov 2024 by GR Solaris Cancun, Hotel Management
Dear Costumer Ahmed We are sorry for the impression you have had of our services. We would have loved to know what situation occurred during your stay to know how to help you change your experience. We hope you can give us a second opportunity to serve you and show you that we can live up to your expectations.
by A verified traveler
Posted 25 Nov 2024
Nothing to share.
Comment from Hotel Management
26 Nov 2024 by GR Solaris Cancun, Hotel Management
Thank you for sharing your experience at GR Solaris & Spa and contributing to the constant improvement of our service.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 24 Nov 2024
Not bad
Comment from Hotel Management
25 Nov 2024 by GR Solaris Cancun, Hotel Management
Thank you for taking your time to share your feedback with us. We are very grateful that you have chosen us to enjoy your most recent vacation.We hope you can return to GR Solaris soon to pamper you once more.Warms Regards.
by A verified traveler
Posted 23 Nov 2024
Excelente stuff
Comment from Hotel Management
28 Nov 2024 by GR Solaris Cancun, Hotel Management
Apreciable huésped,Gracias por tomarse el tiempo de escribir sobre su reciente experiencia con nosotros.Nos esforzamos por ser los mejores y asegurarnos de que nuestros huéspedes disfruten de regresar una y otra vez, ¡así que esperamos darle la bienvenida nuevamente para muchos más momentos especiales en el futuro!Reciba un cordial saludo.
by A verified traveler
Posted 23 Nov 2024
Construction every day starting at 7am even on Saturday and Sunday
No dinner reservations available yet restaurants were empty
Everything seemed more geared to members..just make it a members club
Everything was available for EXTRA
called to cancel Expedia agent was very helpful
He tried but front desk manager was all of a sudden NOT available. Called back there next back NOT available
very frustrating. Property was very run down very disappointing not worth the rating
Comment from Hotel Management
25 Nov 2024 by GR Solaris Cancun, Hotel Management
It has been a true honor to be your hosts in the beautiful destination of GR Solaris cancun We really appreciate your feedback and can't thank you enough for letting us know how we can improve.Your comments are also greatly appreciated and will be taken into account in our future improvements and training. These details will be shared with our team to find a solution.We are committed to providing the required follow-up with each area and ensuring that the promised service is provided.Hoping to have your visit again in the near future.Kind regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by HOTELES SOLARIS DE MEXICO, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 23 Nov 2024
I liked the food at the buffet.
I felt safe and the room was remodeled and clean.
Most staff were nice and helpful.
Comment from Hotel Management
23 Nov 2024 by HOTELES SOLARIS DE MEXICO, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
