Ratings based on 3,018 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The property still needs some upgrades but they were working hard to do their best! We stayed for 9 days there and we had the best time ever! We’re definitely come back here! Loved every second of our vacation! They have the best shows and activities people around!
by A verified traveler
Posted 21 Nov 2024
Lots for kids to do. Live the games room and indoor pool option. Service from staff at buffet was top notch. Only complaint I have is no coffee maker in the room and the coffee cart does not open until 7:30 am. I’m up at 4 am and like to enjoy a couple cups of coffee before I start my day.
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancún, Hotel Management
Dear Joanne. Thank you so much for choosing Crown Paradise Club Cancún for your recent stay! We're delighted to hear that you and your family enjoyed the activities, the games room, and the indoor pool, and that our buffet staff provided excellent service.We sincerely apologize for the inconvenience regarding the coffee maker. Please note that coffee makers are available upon request, and we would be more than happy to provide one for your next stay to ensure you can enjoy your coffee at your preferred time.We truly appreciate your feedback and hope to welcome you back soon for another wonderful stay!Warm regards, Crown Paradise Club Management.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Julia. First and foremost, receive our warmest greetings from Cancun. We thank you very much for your comments after your visit here at Crown Paradise Club. We are all delighted to read you enjoyed the different services and facilities we have for our guests to have a great time. It will be a great pleasure to welcome you back very soon. With kindest regards, Crown Paradise Club Management.
by A verified traveler
Posted 21 Nov 2024
I want to thank Alicia in housekeeping and Ediberto at security, thank you both for all the hard work and kind heart. You two made my experience more comforting and safe. Also thank you to all the servers at the buffet. It is my second time staying at Crown Paradise and still I will go back.
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Mayra. Warm greetings from sunny Cancún, thank you very much for your comments after your time here at Crown Paradise Club.We are all delighted to read you had a great experience enjoying our different services and facilities. Rest assured, Alicia and Ediberto will be more than glad to know their service and attention are recognized by you.It will be a great pleasure to welcome you back in a very near future.With kindest regards, Crown Paradise Club Management.
by A verified traveler
Posted 20 Nov 2024
Pros:
-Plenty of activities for kids to do.Mini golf, 3 swimming pools, water slides, game room.
-Staff was great.
Cons:
- Restaurant aren’t great…. Best one of them all was the snack bar. We were unable to try the Mexican restaurant because it was closed for remodeling and didn’t go to the French restaurant because it’s adults only and formal dress code.
- Beds aren’t comfortable.
- AC didn’t work very well, which made for a difficult time sleeping.
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Raul. We would like to express our sincere appreciation for allowing us to be a part of your recent vacation and for taking a few moments of your valuable time to share your experience at Crown Paradise Club.However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We reiterate our appreciation for your honesty and sincerely hope that you will give us the opportunity to serve you again in the future. It would be our pleasure to welcome you once again at Crown Paradise Club on an upcoming trip.With sincere appreciation, Crown Paradise Club Management.
by A verified traveler
Posted 17 Nov 2024
Fui a pasar cuatro noches con mi hija de seis años y para los niños está muy bueno el lugar, el hotel está un poco viejito y la comida no nos gustó para nada. Sin embargo pasamos felices, el show de disney fue increíble y la parte de kids Paradise está muy agradable, el Personal ahí estuvo muy amable y atento y las clases fueron muy divertidas
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancún, Hotel Management
Estimada Daniela. Queremos expresarle nuestro sincero agradecimiento por permitirnos formar parte de sus recientes vacaciones y por dedicar unos momentos de su valioso tiempo a compartir su experiencia en Crown Paradise Club.No obstante, lamentamos profundamente cualquier inconveniente que haya surgido durante su estancia. Valoramos enormemente sus comentarios y hemos tomado nota detallada de sus observaciones. Nuestra misión primordial es asegurar la completa satisfacción de nuestros huéspedes, y su retroalimentación desempeña un papel fundamental en este propósito.Reiteramos nuestro agradecimiento por su honestidad y esperamos sinceramente que nos brinde la oportunidad de servirle nuevamente en el futuro. Sería un placer darle la bienvenida una vez más en Crown Paradise Club, en un próximo viaje.Con aprecio sincero, Gerencia Crown Paradise Club.
by A verified traveler
Posted 17 Nov 2024
A few of the restaurant/snack areas were closed due to renos. Otherwise a good place
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Nicole. We would like to express our sincere appreciation for allowing us to be a part of your recent vacation and for taking a few moments of your valuable time to share your experience at Crown Paradise Club.However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We reiterate our appreciation for your honesty and sincerely hope that you will give us the opportunity to serve you again in the future. It would be our pleasure to welcome you once again at Crown Paradise Club on an upcoming trip.With sincere appreciation, Crown Paradise Club Management.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Norda. First and foremost, receive our warmest greetings from Cancun. We thank you very much for your comments after your visit here at Crown Paradise Club. We are all delighted to read you enjoyed the different services and facilities we have for our guests to have a great time. It will be a great pleasure to welcome you back very soon. With kindest regards, Crown Paradise Club Management.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear Ahmadou. First and foremost, receive our warmest greetings from Cancun. We thank you very much for your comments after your visit here at Crown Paradise Club. We are all delighted to read you enjoyed the different services and facilities we have for our guests to have a great time. It will be a great pleasure to welcome you back very soon. With kindest regards, Crown Paradise Club Management.
by A verified traveler
Posted 15 Nov 2024
there is no manager in place to validate information.
they do no allow to take the food to the room
there is no 24h food available
2 of the restaurant are closed.
they do not offer shuttle bus to the airport
Comment from Hotel Management
21 Nov 2024 by Crown Paradise Club Cancun, Hotel Management
Dear David. We would like to express our sincere appreciation for allowing us to be a part of your recent vacation and for taking a few moments of your valuable time to share your experience at Crown Paradise Club.However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We reiterate our appreciation for your honesty and sincerely hope that you will give us the opportunity to serve you again in the future. It would be our pleasure to welcome you once again at Crown Paradise Club on an upcoming trip.With sincere appreciation, Crown Paradise Club Management.
