Ratings based on 997 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Nice resort
by A verified traveler
Posted 17 Jan 2025
The view, the service, the food were great
by A verified traveler
Posted 12 Jan 2025
Honestly, the worst all inclusive in Cancun. Ive been coming to Cancun for 30 years and this was the worst experience I’ve ever had. The food was absolutely disgusting and the drinks tasted like cleaner. Only drank beer and swam in the ocean the entire time. I only ate one meal that was at the Italian restaurant which wasn't very good either but at least palatable. I lost 15 lbs in 6 days at this hotel because the food was so bad. It was Coral level too. Seriously, there are so many better choices in Cancun. This one should be burned to the ground.
Comment from Hotel Management
13 Jan 2025 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Selection Coral Cancun for your recent holiday.We aim to make every stay as magical and memorable as possible and we regret to know that you did not enjoy your stay with us.Allow us to mention that as an Iberostar hotel we know how important an aspect food and drinks are for our guests’ overall experience. Gastronomy is one of the cornerstones of our establishment, and we strive to ensure complete satisfaction with our cuisine. Our talented team of chefs prepares a diverse selection of local and international dishes using only the highest quality, fresh local ingredients, aiming to delight even the most discerning palates.We regret that, despite our genuine efforts to deliver the experience you deserved, we were unable to meet your expectations.Once more thank you for your time and hope that you had a pleasant journey home.Best regards,
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Quality Manager, Hotel Management
First and foremost, thank you for choosing Iberostar Selection Coral Cancun on your most recent vacation.We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation.We look forward to welcoming you back again.Kind regards,
by A verified traveler from Georgetown
Posted 20 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your experience with us.We are so pleased to know you enjoyed a wonderful experience.It will be an honor to host you once again in the near future.Kind Regards,
by A verified traveler
Posted 20 Dec 2024
Booking at the adults only section made the vacation way more enjoyable
Comment from Hotel Management
23 Dec 2024 by Quality Manager, Hotel Management
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
by A verified traveler
Posted 14 Dec 2024
We really enjoyed our stay. Ernesto and his team welcomed us with open arms and made us feel like family. Very professional and transparent. Look forward to staying again!
Comment from Hotel Management
16 Dec 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,
by A verified traveler
Posted 10 Dec 2024
Incredible!! Will definitely be booking with them again !
Comment from Hotel Management
11 Dec 2024 by Quality Manager, Hotel Management
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
by A verified traveler
Posted 10 Dec 2024
Usually I don't like their cocktails when I go to Mexico, but I fall in love with the cocktails of this hotel.
Comment from Hotel Management
11 Dec 2024 by Quality Manager, Hotel Management
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
