Ratings based on 998 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Everything about this location is top notch. The staff is super friendly and professional. My room was gorgeous and very very clean. The view from my balcony was breathtaking the The bars were stocked with a Great selection of top shelf alcohol. The beer selection was limited selection, but it was OK. They make great cocktails.
I only ate at two of the restaurants LaHorma, which is the Italian restaurant and I had spaghetti Cacio e Pepe. It was delicious then I stroll over to the Mexican restaurant and had dessert, you have to try the cornbread with the cinnamon ice cream on the side. It was amazing.
The buffet had allot of options, but I enjoy very well seasoned spicy food and I don’t think they had anything for my palette. Nonetheless, the food was fine.
I also ate at the outdoor option on my last day on the Seleccion side. They were grilling chicken and that was delicious. It was one of my favorite meals from my stay.
The wait staff goes above and beyond to make sure you are enjoying your meal and are never in need of anything. You will never be thirsty or have an empty glass here.
I’m a dummy and I can remember peoples names, but I wanted to thank my housekeeping lady. I was in room 4603, she was a super nice lady. She runs around the room at a super high speed while still maintaining conversations. I loved her and I didn’t see her on my way out to thank her properly. My room was spotless.
The location is breathtaking!!! I recommend Iberostar Coral highly
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.We are delighted to know that you enjoyed your stay with us. We hope to have the opportunity to host you again in the near future.Sincerely,
by A verified traveler
Posted 10 Nov 2024
The property was stunning and had an amazing view of the ocean. The staff could have been a little friendlier but all in all we had a good experience and would recommend this resort to friends and family.
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
First and foremost, let us express our gratitude for choosing Iberostar Selection Coral Cancun as your holiday destination.We are happy to know that overall you enjoyed your stay. On the other hand, we are surprised to read your comment about our staff. However, we will pass on your comments to the correct department to enable us to guarantee a splendid service from each and every staff member. We lay high value on the client orientation of our employees because we do understand that this is a prime factor in achieving maximum client satisfaction.We know that we can only maintain our excellent standards by constant dialogue with our valued guests. We are always looking for ways to enhance our service, and your feedback will be an important tool for this process, thank you for sharing it with us.We hope to have the opportunity of welcoming you again.Sincerely,
by A verified traveler
Posted 8 Nov 2024
Saby & Valeria made our experience here super special. Very attentive and fun to be around.
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We would like to express our appreciation for your kind words and positive rating.It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
by A verified traveler
Posted 6 Nov 2024
The wonderful staff made this a great experience.
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Coral Cancun.It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
by A verified traveler
Posted 1 Nov 2024
Property was clean, safe, quiet and room and view was beautiful. Rooftop “pool” not warm enough this time of year for us. Food was just ok. Staff and spa services wonderful. Closest to airport for shuttle drops/pickups. Uber to La Isla was simple and safe.
Comment from Hotel Management
4 Nov 2024 by Quality Manager, Hotel Management
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review and we hope to welcome you back again in the not too distant future.Best Regards,
by A verified traveler
Posted 29 Oct 2024
Yoania gave us the best service been here twice love it !
Comment from Hotel Management
30 Oct 2024 by Quality Manager, Hotel Management
We want to thank you for once again choosing Iberostar Selection Coral Cancun.Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
by A verified traveler
Posted 29 Oct 2024
The property was beautiful. The room was always cleaned impeccably. The service throughout the resort was good. The food was excellent in the Italian restaurant, fair to good in the buffet.
The beach was clean. We did not receive the VIP benefits. The concierge was informative but tried to get us to listen to a presentation. Overall it was a good stay.
Comment from Hotel Management
30 Oct 2024 by Quality Manager, Hotel Management
We would like first and foremost to thank you for choosing Iberostar Selection Coral Cancun for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
by A verified traveler
Posted 29 Oct 2024
quality service, everyone was very kind. beautiful resort! our anniversary trip was well spent here and we would definitely come back again!
Comment from Hotel Management
29 Oct 2024 by Quality Manager, Hotel Management
First and foremost, we would like to thank you for choosing Iberostar Selection Coral Cancun to celebrate your anniversary.The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
