Ratings based on 204 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 14 Oct 2024
This place is just amazing and perfect for all families and couples. Solid place and so relaxing. Will be back again
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Robin, hank you for your wonderful feedback! We’re so glad to hear that you found our resort amazing and perfect for families and couples alike. It’s great to know you enjoyed the relaxing atmosphere we strive to create.We can’t wait to welcome you back for another stay! Your support means the world to us.Best wishes,
by A verified traveler
Posted 11 Oct 2024
Perfect location, incredible food, great staff. Will stay again in a heartbeat.
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Dear Ginger, Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed our perfect location, incredible food, and great staff. Your enthusiasm for returning means so much to us.We look forward to welcoming you back for another wonderful stay!Best,
by A verified traveler
Posted 6 Oct 2024
Beautiful and quiet ambiance and attentive staff
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Dear Shanice,Thank you for your kind words! We’re so pleased to hear that you enjoyed our beautiful and quiet ambiance, as well as the attentive service from our staff. Creating a relaxing atmosphere for our guests is our priority.We look forward to welcoming you back for another peaceful stay!Kindly,
by A verified traveler
Posted 15 Sep 2024
One of the best resorts ive stayed in. I would definitely return again in the future
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Lovely Jessica, Thank you so much for your wonderful feedback! We’re thrilled to hear that you consider us one of the best resorts you've stayed in. It’s fantastic to know that you would definitely return in the future.We look forward to welcoming you back for another amazing stay!Sincerely,
by A verified traveler
Posted 12 Sep 2024
All great, highly recommend
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Dear Juan,Thank you for your kind recommendation! We’re so glad to hear you had a great experience. We hope to welcome you back soon!Best,
by A verified traveler
Posted 8 Sep 2024
Great place to stay in Tulum if you want to be near Bagatelle and Ilios, Bombonniere, etc. Ahau is close enough to these places you can walk to, but far enough for you not to hear the loud music all night. Truly great!
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Hi Marcelle!Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our location, which truly places us at the heart of Tulum. Being close to popular spots while still offering a peaceful retreat is something we strive for.We look forward to welcoming you back soon!Best,
by A verified traveler
Posted 4 Sep 2024
The some staff is rude
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Dea Zaida,Thank you for bringing this to our attention. We sincerely apologize for your experience with some of our staff. We are actively working to enhance our team's empathy and service quality, as guest satisfaction is our top priority.Your feedback is invaluable, and we appreciate your understanding as we strive to improve. We hope you’ll consider giving us another chance in the future.Warm regards,
by A verified traveler
Posted 30 Aug 2024
Everything
Comment from Hotel Management
29 Oct 2024 by Carla Sandoval, Hotel Management
Dear Xavier, Thank you so much for your feedback! We’re thrilled to hear that you enjoyed everything. We hope to welcome you back soon!Best,
