Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Fantastic staff. Special thank you to Noe at the pool!
by A verified traveler
Posted 26 Nov 2024
by A verified traveler from Herriman
Posted 24 Nov 2024
The only thing missing was a small refrigerator in the room. Everything else was perfect.
Comment from Hotel Management
25 Nov 2024 by Rodrigo Fierro - Services Manager, Hotel Management
Dear Leslie, thank you so much for choosing our resort to spend your precious vacation time and for making sure we get your feedback. We will adress your comments with the general management. It makes us happy to know that your experience was that good. All out staff works hard in order to provide the warm service that Mazatlan is known for. We will be very glad to have you with us in the near future. Best regards.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Rodrigo Fierro - Services Manager, Hotel Management
Dear Stephanie, thank you for taking the time to rate our services. We are sorry to know that your stay didn't meet your expectations. We have a compromise with continuos improvement, so we would like for you to return in the future and give us the chance to show you that we can do better. Please let us know if you have any special needs and we will gladly give follow up. Best regards.
by A verified traveler
Posted 19 Nov 2024
The restaurant service was perfect palomas was amazing GONSALO was super nice
Comment from Hotel Management
19 Nov 2024 by Fernanda Coppel I Service Manager, Hotel Management
Dear Antonio, Thank you very much for choosing us to spend your vacation in Mazatlán. We are very happy to know that it was such a positive experience. We would like you to come back in the near future. Please let us know if there is anything we can do to ensure your satisfaction. Sincerely
by A verified traveler
Posted 18 Nov 2024
Loved the beach and ocean, very swimmable compared with other resorts that were too rocky. Staff was great. Rooms were very spacious and clean.
Comment from Hotel Management
18 Nov 2024 by Fernanda Coppel I Service Manager, Hotel Management
Dear Julie, Thank you very much for choosing us to spend your vacation in Mazatlán. We are very happy to know that it was such a positive experience. We would like you to come back in the near future. Please let us know if there is anything we can do to ensure your satisfaction. Sincerely
by A verified traveler
Posted 12 Nov 2024
If you are going and want to enjoy amenities like a manicure, facial or massage, be aware the these are a shuttle bus or taxi ride to Pueblo Bonito Emerald Bay. Shuttle is of course free and a taxi is standard taxi charge. I gave up on the manicure, but did have a great couples spa experience. Husband had the deep tissue massage and I had the facial, together in the same room. Mazatlán was great, we took the bus to central Mazatlán to experience the market. I worked great and we had a great time. We felt safe. The resort staff was excellent, remembering your names at the pool bar and the buffet restaurant. I love this resort and location, but felt pushed to visit and use Emerald Bay which I do not prefer. The room was musty and humid even with the requested provision of a dehumidifier, I thought that was air conditionings job, however that was not my profession.
Comment from Hotel Management
13 Nov 2024 by Martin Olivas | Guest service experience manager, Hotel Management
Dear Leah Louise, We sincerely appreciate you taking the time to complete the our survey and for your kind words about your recent stay at our resort. We greatly value your positive feedback and we are glad to know that you had a wonderful experience with us. Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Kind regards,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Fernanda Coppel I Gerente de servicio , Hotel Management
Estimado Adrian, muchas gracias por elegirnos para pasar sus vacaciones en Mazatlán. Nos alegra mucho saber que fue una experiencia tan positiva. Nos gustaría que volvieras en un futuro próximo. Háganos saber si hay algo que podamos hacer para garantizar su satisfacción. Atentamente.
by A verified traveler from Los Angeles
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Fernanda Coppel I Gerente de servicio , Hotel Management
Estimada Rosario, muchas gracias por elegirnos para pasar sus vacaciones en Mazatlán. Nos alegra mucho saber que fue una experiencia tan positiva. Nos gustaría que volvieras en un futuro próximo. Háganos saber si hay algo que podamos hacer para garantizar su satisfacción. Atentamente.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Fernanda Coppel I Gerente de servicio , Hotel Management
Estimada Dalma, muchas gracias por elegirnos para pasar sus vacaciones en Mazatlán. Nos alegra mucho saber que fue una experiencia tan positiva. Nos gustaría que volvieras en un futuro próximo. Háganos saber si hay algo que podamos hacer para garantizar su satisfacción. Atentamente.
